Working in Customer Service myself, I constantly evaluate the service I receive from other companies and businesses. I could not fault the service received from this hotel. At all. I would even go as
far to say, it's the best customer service I've EVER received. Mostly down to the advisor at the desk - Kristoff (I'm really sorry if I've spelt your name wrong) - he was fantastic!
I asked him how much it would be to get a taxi from the hotel to Brussels and he advised it would be a lot and suggested other methods of transport for me. He said he'd do some research and get back to me! We checked into our room and came down around 30 minutes later to which he had searched trains, buses, all the timetables and cost. He even suggested cutting our stay from 2 nights to 1 with them and booking another hotel closer to the airport!!! I was blown away by the effort he had made and extremely grateful. Thank you very much! [Less]