 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
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No Housekeeping During Stay
ByJaye
December 18, 2019
I booked this room for my mother while she was here for a visit. She has a hard time getting around, so she uses a walker. There was plenty of space in the room for her to move around with it, so that was a plus. The staff at the front desk were friendly and helpful. The service at the breakfast buffet was very good as well. The common areas of the hotel were very well kept and clean. The only issue I had with the hotel during her stay was the housekeeping service. It was virtually nonexistent. No one even bothered to empty the trash, let alone make the bed or get new towels. I had to empty the trash myself several times during the week. I am not sure what the issue was, but it was very disappointing.
Clean
ByBill11
December 16, 2019
Clean room, good breakfast. We were put in a room by the elevator and were concerned about noise, however we didn't hear anything from the hallway or the elevator all night. Friendly staff and lots of parking.
Comfortable stay
Byahandy
December 13, 2019
We have stayed at this particular Holiday Inn twice and found personnel to be friendly and helpful. The bed and bedding were very comfortable.
One of my favorite places to stay
ByYellowstone Traveller
December 11, 2019
Quiet and out of the way but just off the freeway. Stay here often when visiting family. Always clean and helpful staff. Highly recommend.
Clean amd comfortable
ByAmbam
December 06, 2019
The staff was great. My room was clean and the bed was comfortable. They had a nice little variety for the continental breakfast. Unfortunately, I was there for work and was usually gone before it was time for breakfast. But when I did get to go I wasn't disappointed.
Friendly and attentive staff
ByChandaman4
December 04, 2019
Overall the property was a little loud but you should understand that it's right next to a freeway. The staff was very friendly and quick to make sure everything was great with the room upon check in. Room was clean and spacious worth the price we paid.
Relief from cold.
ByCharleen
December 02, 2019
The first experience with front desk was great. We arrived at 1PM and there was no problem with being early. We were upgraded from a standard room to a suite. Thank you. The heater was noisy but we figured out why and had no problems after. Would have enjoyed more of "our channels " on the TV. At breakfast I really prefer the scrambled eggs over the omelets that were seved. Why doesn't IHG have hot chocolate packages in the rooms along with coffee and tea? We loved the pool and jaccuzi. It was a very nice stay
Business
ByGrandvision
November 30, 2019
Thanks for everything Have a Happy holiday season 2020
Great stay!!!
ByMarie G
November 30, 2019
I had the best experience at the Holiday Inn Express in American Fork. The staff were so friendly and helpful! The room was incredibly comfortable, which was very important because I was there for a week and a half. The breakfast was a perfect way to start my days, great options available every day.
Great Service with comfortable bed
ByChandaman4
November 28, 2019
Check in was a breeze with Phillip providing us with a speedy friendly check in. He was quick to ask us how we liked our room when we came down to go to dinner. Overall the bed was comfortable and room was spacious. The location of the hotel was close to the freeway so it was a little loud. Breakfast in the morning had lots of choices and everything that was supposed to be hot was hot. Overall the stay was worth the price of the room.
My worst experience at a Holiday Inn Express
ByChris
November 27, 2019
This appeared to be an older property. I expected it to at least be clean.
I was a pre-paid guest arriving Friday evening around 5:00 PM. I had to wait over 15 minutes at the front desk. There was only one attendant. He was unable to find room pricing in the system for a walk in guest who had arrived before me. Prior to me being helped two other guests came through the door and waited behind me. It seems odd you'd only have one attendant.
My room wasn't the cleanest when we arrived. I found a discarded dirty plastic cup and crumbs next to the night stand and the bed.
I called the front desk the next morning asking politely to have housekeeping pay a little closer attention when cleaning my room. I mentioned the dirty cup and crumbs on the floor between the bed and nightstand. I mentioned the curtains appeared to be smeared with chocolate from a child's hands. They told me they'd take care of it.
That evening when we came back crumbs were still on the floor and the curtains had not been wiped down. Had I not thrown out the plastic cup the night prior I'm sure it would still have been on the floor.
The next morning prior to leaving I looked at the base of the bed to make sure we weren't leaving anything behind. I found dirty plastic ware and crayons. None of which would have come from anyone in party.
This is NOT a place I'd stay in the future. I suggest you don't either.
Great value
ByJRose
November 26, 2019
This property is clean and secure. Beds are comfortable and we got a good night’s sleep. A variety of hot breakfast foods awaited us in the morning with fresh, hot coffee. Only wish bacon was offered. Everything was delicious. Our stay was exceptional and we highly recommend staying at this Holiday Inn.