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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 1185 reviews
92%
Recommend This Property

Ratings Breakdown

1185reviews

  • 5 Stars
    847
  • 4 Stars
    230
  • 3 Stars
    49
  • 2 Stars
    33
  • 1 Stars
    26

Airport Stay

By

November 17, 2019

club

Great location to CLE and friendly staff. Hotel was clean. Did not experience the included breakfast.

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Good

By

November 14, 2019

Comfortable, convenient, efficient, friendly, clean, quiet

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The Bathroom Drain

By

November 14, 2019

The bathroom drain smells like sewage and made our whole room smell horribly. We had to keep the bathroom door shut or the room would stink terribly. The smell was putrid and almost drove me to vomiting multiple times.

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Great location

By

November 13, 2019

Close to airprt. Great staff. Excellent breakfast.

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Horrible Front desk clerk

By

November 12, 2019

club

She was horrible, she may need to be placed in the kitchen, so she doesn't interact with the guests. She never even smiled. I'll never reccomend or come back to this property.

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Great Stay

By

November 06, 2019

I love this hotel, being older property it's still a great place to stay.

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Grsat

By

November 04, 2019

Convenient and a good price. The staff is friendly. Breakfast is included here which is a huge deal, however, it’s almost 2020 and this hotel brand is still not offering dairy free options for milk and/or coffee creamer

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Wow

By

November 04, 2019

Pulled up very well kept outside the hotel the inside lobby was just as nice and got to the rooms very well furnished and the beds were comfortable and the bathrooms were spacious and well stocked one of the best hotels I’ve stayed in and I travel for work so I’m in different hotel every week wish every one was as nice as this one

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Experience

By

November 02, 2019

Great hotel with great front desk staff. Helpful in finding order in food

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Room was not cleaned

By

November 02, 2019

Mgmt comped the room but I arrived late to check in and in the morning found multiple examples that the room had been simply bed made. Also, there was a terrible hum all night next to me.

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Best people!

By

November 01, 2019

platinumelite

The staff at this hotel is the best anywhere!!

Helpful and welcoming always! Always makes us feel like we’re coming home!

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IHG Cleveland Airport - You won't be disappointed

By

October 30, 2019

platinumelite

This property was truly a gem to find. The purpose was to visit family and we wanted to be close to the airport for shuttle service.
The front desk and breakfast staff were amongst the friendliest of any hotels I have stayed. They were so accommodating and really made you feel important. The front desk clerk even loaned us her umbrella on a rainy Saturday as we were headed to a family gathering. The shuttle driver was so sweet and happy and really left us with such a good feeling we spoke about her hours later.

The hotel is on a busy street and even with it being so close to the airport it is surprising that there is no outside noise whatsoever.
I recommend this hotel whole heartedly!!
I am sorry I cannot name the staff personally because they truly deserve full credit!!
Thank you ~ You made my Mother and my visit all that much better!!

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