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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 395 reviews
91%
Recommend This Property

Ratings Breakdown

395reviews

  • 5 Stars
    270
  • 4 Stars
    71
  • 3 Stars
    23
  • 2 Stars
    17
  • 1 Stars
    14

Comfy and spacious room for 2 adults

By

August 10, 2016

club

The hotel was easy to find with helpful staff and plentiful parking. We had a nice size room allowing us space to sit and chat. We were able to place the portable dog crates out of the way without losing any space in our room which does not always happen and was much appreciated. The housekeeping and hotel staff were quite pleasant. We noticed they continually greeted guests passing by in the hallways which is not common in many hotels.

Sadly, we could not take advantage of the free breakfast because we had the small dogs in the room. We were unable to leave them alone per hotel policy even though we brought the dog crates for such a situation. We were disappointed but certainly understood that it could be disruptive to other guests if they started barking in the room.

It would be helpful if there was an outside dining area for breakfast to include our canine family members. Even though we got up early to head downtown for breakfast, we had over an hour wait . Breakfast in the hotel would have allowed more time for the downtown shopping and a beach stop before leaving the area.

The demand for dog friendly restaurants is high so plan ahead if you bring fido along.

Additionally, a list of "dog friendly" places including restaurants with hours of operation and location would have been most helpful as they knew ahead we were bringing our canine family. While the area is well-known as dog friendly, some restaurants do not serve breakfast and some do not allow for dogs.

I will certainly stay again!

Thank you.

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Great Service and Friendly Staff

By

August 09, 2016

We are using this facility to house our Crew for a project in the Santa Barbara area. Our guys are very pleased with the accommodations and the staff is amazing to work with, especially the Manager Michael how has gone beyond to take care of our needs. I would recommend this property to anyone who is looking for a hotel in the area.

A Very Happy Customer,

Barbara

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excellent staff, so kind and helpful

By

August 09, 2016

excellent room, front office staff so kind and helpful breakfast staff so helpful, great hotel !!!!

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dog getaway to beach

By

August 08, 2016

club

only thing that could be improved would be a designated hosing off area for dogs after visiting the beach.
this trip would not have been made without our dogs.

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Always a pleasure to stay here.

By

August 03, 2016

My wife and I frequent this Holiday Inn express several times a year to visit my son and his family who live nearby. The staff has been the same for years including the Manager Michael.
I have a favorite section I like to stay which is quieter and quick access to the lobby. (the odd 200 section between 215 and 235. I email ahead and always get my desired room. They changed to Kurig machines in the rooms - not crazy about the brand of coffee which is rather bland.
This time it was the height of the season and the place was packed. The dining room staff worked very hard to keep the breakfast buffet clean and stocked. The front desk chipped in when needed and it ran very smooth.
Like I said - it's always a pleasure to stay at this Holiday Inn Express.

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Nice vacation stay!

By

August 01, 2016

club

This is a wonderful hotel in a great location...good breakfasts!

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July 2016

By

July 29, 2016

club

Nice hotel, convenient location. It is near the train tracks, but we only heard the train on our first night. The breakfast room is a bit small if the hotel is full, but there is some outside seating as well as seating in the lobby.

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Muy Buen Hotel

By

July 29, 2016

club

Muy conforme con el Hotel en General, el unico defecto es que permite alojar mascotas y no permiten elegir no alojarse en una zona de mascotas.

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nice hotel, great value

By

July 24, 2016

the hotel was clean, the rooms were very nice with plenty of space. The pool was very nice and the whirlpool was equally as nice.

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Great Location

By

July 19, 2016

club

Perfect location, close to Santa Barbara. Carpinteria is a cute town with a beautiful beach. Holiday Inn Express had everything we could possibly want or need. Definitely will return.

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Worst part of my family vacation

By

July 18, 2016

club

Unfriendly hotel staff, made to wait an hour to check in, past the normal check-in time, room keys not working daily, room did not get cleaned, hotel gates remained open late at night without prompts to swipe key.

Posted byCustomerCare
July 28, 2016
Dear anechka, Thank you for staying with us and for leaving a review. I am really disappointed to hear that your stay did not turn out to be 100% satisfactory. Please accept our sincerest apologies for any inconvenience the level of service you received and the condition of the room and key card. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your feedback will be used for review and actions will be taken accordingly in order to achieve complete guest satisfaction. Thank you again for sharing your thoughts and we hope you give us another chance to provide you with a better stay next time you visit the area. Best Regards, John O Case Manager IHGService
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还不错

By

July 15, 2016

club

酒店整体感觉还不错 风景很好 房间比较舒适 周围环境也还算是很不错的 整体服务还可以 早餐有些简单 不过也是可以接受的

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