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Holiday Inn Express & Suites Carpinteria

5606 Carpinteria Ave , Carpinteria, California 93013

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 872 reviews
93%
Recommend This Property

Ratings Breakdown

872reviews

  • 5 Stars
    599
  • 4 Stars
    184
  • 3 Stars
    44
  • 2 Stars
    25
  • 1 Stars
    20

Poor poor service and faulty AC/Internet

By

April 22, 2019

platinumelite

When I checked in, there was a line with 2 receptionist at the front desk. While one is helping someone and the other was on the phone, I patiently waited. Finally, when it's my turn, there was no greeting, no apologizing for the wait, nothing. She just took my ID and credit card, typed something on her computer and gave me the keys to the room. At first, I thought she was mute; but then wait, she was just on the phone!! She only talked after I asked where the room was. That's welcoming - NOT.
2 things wrong with the room - the AC and the internet. Probably the location of the room, the wi-fi was a joke. You can't even connect to it, but not really a big problem for me at that time. Set the temp to 68 and I went to bed. At around 3 am, I woke up in a 75-degree room. For whatever reason, the AC shut off and I had to turn it on manually. Needless to say, I didn't really get any more sleep afterward.
Upon checking out, I was expecting the front desk would ask - is everything all right? So at least I could tell them what was wrong. Nope! Nothing! She took my room keys and a simple "Bye" was all I got. Guess they didn't really care anyway. To add insult to injury, I came home and found a charge to my credit card for $54.88?? WHAT? I used my annual free night and I wasn't even told there was a charge at check-out. I called the hotel and after 15 min on hold, I was told - the clerk accidentally charged the wrong credit card. LOL, this is funny. I would hate to think this is because I used my annual free night with my IHG card. Oh well.

This was the worst experience I ever had with Holiday Inn Express and I sure won't ever come back and would not recommend this hotel to anyone.

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