Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 272 reviews
85%
Recommend This Property

Ratings Breakdown

272reviews

  • 5 Stars
    160
  • 4 Stars
    57
  • 3 Stars
    26
  • 2 Stars
    17
  • 1 Stars
    12

Travel stop over

By

May 24, 2017

Nicely updated rooms, with well chosen decor. Lots of choices to eat in the area. Staff is very friendly!

Read More
Read Less

Under constraction

By

May 16, 2017

The Hotel is under constriction , but it doesn't mean, that guests should suffer from it.
In my room the shower faucet was broken - there was no hot water. at the morning I have asked receptionist to solve it.
When I came back at the evening to my room, The issue was not solved.
When I asked the receptionist why it was not fixed, she said, it's probably complicated issue and required plumber. I lest room at 7am and came back at 8pm I think 13 hours is enough time to fix it or notify the guest that issue cannot be resolved and new room is waiting for me.
But it's never happened.

Read More
Read Less

Great stay

By

May 14, 2017

I always stay at this hotel when travelling to Richmond. It's a great place to stay. Clean and quiet.

Read More
Read Less

Clean and great stay

By

May 10, 2017

club

Highly recommend his location,great staff and very clean!

Read More
Read Less

Comfortable bed and great service.

By

May 10, 2017

Fair pricing for the room, nice cozy atmosphere. Staff was excellent.
Only down fall was the printer didn't work and I was in need of it to print some documents.

Read More
Read Less

Comfortable for the value

By

April 26, 2017

club

I would recommend it to large families also who visit Richmond Va.

Read More
Read Less

Holiday Inn Express Chester April 21, 2017

By

April 25, 2017

club

Loved the hotel and staff. Great breakfast and selections. Extremely comfortable beds. Front desk girl was wonderful. No pool, probably wouldn't have used it anyway because we were tired from driving. Only problem at the hotel was a large Indian wedding party slamming there doors all night. No fault of the hotel, just rude people that don't know our customs. Got very little sleep and had 9 hours to drive the next day. If we hadn't already unpacked everything, I would have asked for a different room. Always stay at the Holiday Inn Expresses, we search them out when traveling. Love the cinnamon buns.

Read More
Read Less

Nice Hotel

By

April 22, 2017

club

Staff was friendly. Will stay at this hotel in the future.

Read More
Read Less

Virgina Round

By

April 21, 2017

Clean quiet place to stay, Mattress great. I will be back to stay at this location

Read More
Read Less

Breakfast

By

April 13, 2017

Breakfast would be great if Holiday Inn Express, in general, not only in Chester, would switch to real dishes and silverware.... it would be so much more enjoyable to eat their food, which is pretty good, and much more environmentally friendly..............

Read More
Read Less

Friendly staff, clean and comfortable room

By

April 05, 2017

club

The staff was friendly and helpful, and the room was clean and easy to relax in.

Read More
Read Less

Softer than normal mattress

By

April 03, 2017

Overall, this was a decent stay. My lower back wasn't too happy with the mattress in my room. But out of a dozen Holiday Inns/ Expresses, this is a first. The refrigerator barely kept my drinks cool, but again it's just temporary lodging. This particular fridge didn't have a thermostat on it to adjust. My 2 friends in other rooms did have temp control on their fridges.

Read More
Read Less