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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 386 reviews
84%
Recommend This Property

Ratings Breakdown

386reviews

  • 5 Stars
    203
  • 4 Stars
    100
  • 3 Stars
    41
  • 2 Stars
    27
  • 1 Stars
    15

Comfortable, restful stay

By

June 22, 2017

First time at this hotel. Purpose was to rest after day of travelling before attending a conference. Stayed 2 nights-- one before and one after the conference. Both nights were restful, relaxing, and staff was very courteous, friendly and attentive to every need, taking time to recommend the best local restaurants and even charge my phone in the office when I lost my charge chord. Breakfast had hot items such as two kinds of omelettes, two kinds of sausages, Biscuits and gravy, warm cinnamon buns, hot and cold cereals, varieties of pastries, breads, pancakes, yogurt and fruit. etc. 24 hour coffees and teas with variety of creamers in the lobby, plus Keurig coffees and teas in the film.

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Great service, great time.

By

June 16, 2017

Wonderful place to stay, extremely accommodating and kind staff! The amenities and services were all perfect.

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Safety and Comfort

By

June 15, 2017

We were going to stay at an inn in Salem NH but were warned at last minute of drug activity there. The Holiday Inn in Salem was full, but accommodations at Lawrence were available - and we felt very safe and comfortable there. Thanks to GPS navigation, Lawrence was as accessible as Salem for our family reunion in Salem.
Your front desk person who checked us in was terrific, bright and engaging.
Thank you.

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Comfortable bed and great check in staff

By

June 15, 2017

Not only did Brian help make our stay very relaxing at such a time. He was very helpful in finding great places to eat. I didn't have one bad meal there. He was always very happy and pleasant and helpful. The beds were very comfortable and the room was always clean and relaxing.

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great service

By

June 12, 2017

platinumelite

while I'm sure IHG's pricing is competitive, I think it's a little costly for what you receive

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Excellent stay

By

June 12, 2017

club

The staff allowed me to check in early which was very important to me. The room was clean and specious and i wad able to get all my work done. Great overall experience. Would recommend. They had construction going on while they were renovating, but did not interfere with my rest. I was on the 4th floor and did not even here all the work going on.

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north andover

By

June 11, 2017

great place under renovation, very nice staff and loved the complimentary breakfast and fast wifi

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Nicer than expected

By

June 10, 2017

Close to highway but can be difficult to exit during AM rush. Hotel was under renovations (which did NOT affect me). Room seemed to have been recently updated. Highest bed (off floor) I've used at a hotel - not an issue at all, just a comment. Would stay here again if needed a hotel in this area.

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North andover

By

June 09, 2017

club

My stay was awesome the staff was very warm h helpful

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Convenient to Andover

By

June 08, 2017

Convenient to I-495 and Andover Academy. Not fancy but very acceptable accommodations.

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Always friendly staff and comfortable room

By

June 02, 2017

platinumelite

This is a solid go-to hotel for me when traveling for business. It's a great value, while still being accessible to the places I need to visit. Their new room remodel is very well thought out and nice looking. The staff is consistently friendly.

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Plain, room comfy beds

By

May 27, 2017

platinumelite

The queen beds were new and very comfortable, but there wasn't really enough room for my sister and myself to put our suitcases and toiletries down. This clean, refurbished room with its plain masculine decor would probably suit a solo businessman quite well.

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