 Guest Reviews
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91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Last minute road trip
Bybon72
December 05, 2019
We decided at the last minute to make a trip to Niagara Falls. I was able to find and book a room quickly. The number they transferred me to for reservations (called because we had a service dog) did not tell me of extra charges for 4th adult and the dog. When they emailed me my confirmation it was in there. I called back and talked with the manager at the hotel and explained I understood charges but it should be told at the time your reservation is being made. Hotel was very accommodating with dog. Hotel was nice, check in and out was great. We will stay here again if in the area!
A pleasant stay at Holiday Inn in Niagara Falls
ByMaggie
December 04, 2019
We had a lovely stay at your hotel. The room and the beds were very comfortable and the breakfast was second to none. Hopefully we will be back. Thank you.
Family Getaway
ByPunkykid
December 03, 2019
We had an excellent experience during our stay at the Holiday Inn Express. The staff were friendly, courteous and helpful. Check in and out were an easy process. The rooms were well kept and the beds and pillows were very comfortable! I usually do not sleep well in hotels and I had 2 great nights sleep. The breakfast had lots of variety and was a large space to accommodate many guests! We would definitely recommend and stay here again!
Niagara Falls
ByTammie
December 03, 2019
My family and I had a great time at Niagara Falls Holiday Inn. Great customer service and great breakfast that had a variety of food choices and drinks.
Great Stay!
ByFamilyTraveller
December 02, 2019
The hotel was in a great central location to everything we needed, very friendly staff, clean rooms (bathroom could use an update as you could see there was some type of a leak) but otherwise no complaints!
Favourite place to stay in Niagara Falls, New York York
ByFun four
December 02, 2019
Second time staying at this Holiday Inn Express. Now my first choice when going to Niagara Falls New York. Staff are the friendly and helpful. Hotel and rooms are very clean and comfortable.
Good value
Byfrequent shopper
November 29, 2019
Centrally located, reasonable price, well maintained hotel. Exceeded expectations.
“Junior” suite not a suite at all!
ByBee52
November 22, 2019
Only thing that differentiated the room from a standard room was a sofa and coffee table. No “suite” amenities (utensils, stovetop, dinnerware etc.) small refrigerator that did not work and food I put in there spoiled.
Great Staff and Location
ByTLCP
November 21, 2019
Great hotel experience! Check in was fast and efficient. Rooms were updated and clean. Excellent staff!
Great stay
ByToronto1
November 21, 2019
We enjoyed our stay at the hotel and will return in future. Breakfast food and staff were excellent. The location is very convenient to the Falls and shopping. Many excellent restaurants close by.
Front desk staff were very helpful and check in and out was smooth.
Another great HIE property
ByKarp
November 20, 2019
If you need a superb hotel near the Niagara Falls Airport this is the property for you.
Close to work
ByDW711
November 17, 2019
Parking lot and sidewalks were not very well cleared from a snow fall earlier in the week.