 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Clean Rooms Quality beds and linens
ByDo not like this hotel.
August 09, 2016
For the most part you get what you would expect from a Holiday inn Express. Clean rooms, good service and a quality nights sleep. We had a couple minor issues such as only 3 towels in the room for a family of four but I just used one of the kids. No towels and the lights were off in the pool area but after asking the staff to correct the issue they were more than happy to do so. The ice machine did not work on the second floor. For those of you traveling with infants you get an additional charge of $20 for a crib so you may want to bring a pack and play.
Great Service - Great Stay!
ByMidwest Jeff
August 09, 2016
Comfortable beds. Great Hotel Staff/Team. As always, good selection for the hot breakfast.
Close to airport but too far from Niagara attractions
Bymik65
August 08, 2016
The rate for this hotel is too high for the area. It is 15 min from the Niagara Falls park. You would be better off staying in Buffalo to save up to $100/night. Hotel is OK, but area neighborhood is questionable. Service was poor. Most of staff was wearing street clothes so seemed unprofessional. Called for more towels but never received them. Breakfast foods were cold and unpleasant.
tub
ByBeaubreguard
August 08, 2016
very slippery. no mat or anti-slip strips. No coffee pods for the Keurig and light beside the phone did not work.
Great Hotel
ByGsW-NJ
August 05, 2016
We were very surprised by the clean rooms, great service and continental breakfast. We will visit again with my family and friends.
Great Place to Stay
Byjosr65
August 02, 2016
Very nice place to stay for the price. Clean and comfortable. Very nice staff. Close to the Casino Niagara and the Canada Border.
スムーズなチェックインとチェックアウト
Bykazuyasuyo
August 01, 2016
ナイアガラの滝に行くために家族と泊まりました。駐車場が広く料金も手ごろだったので、次回も滞在したいと思います。
Clean rooms
ByDP1011
August 01, 2016
Trying to make a reservation on the internet was difficult. I had to call a reservation number to make a reservation and then I couldn't use my IHG points. I was given an excuse that the facility didn't take the points for some reason. If this is how it is when I try and make reservations at other Holiday Inn Express I will start staying at another hotel chain.
Newer Hotel, Decent Access to Everything
Bynrein88
August 01, 2016
Stayed two nights. Decent access to everything in the area via a rental car. Pet friendly hotel.
JL22
Bydjb16
July 26, 2016
HIExpress carries a great name for me. My son was in a baseball tournament. We stayed Friday night in Niagara Falls, NY. It was great!
2nd visit
ByTwoOnWheels
July 23, 2016
My husband and I visited again as we had such great service two months prior here. Adam and his staff are fantastic. My husband and I are both in wheelchairs and although the accessible room was not perfect, we tend to find that the bathrooms are not always suitable. We know that this is not the fault of the staff, but we find this in a every Holiday Exoress we go to. We would highly recommend this hotel, but would encourage those that may travel without and attendant or able bodied person to ask lots of questions with regards to your needs
Your next Hotel when visiting Niagra Falls area
ByNed736
July 21, 2016
Hotel was clean, the service was great and the breakfast was good.