Rated 4.2 out of 5 by 54
Rated 5.0 out of 5.0 by Ronald@TX Good Place to Stay
All members of the staff are very friendly and helpful. Location of property is convenient. Complimentary breakfast offers value and a convenient start of the stay.
Downside of the hotel is not so good Wi-Fi quality. Every now and then, our internet access is slow or of poor quality. Lack of exhaust fan in bathroom also makes it misty.
July 6, 2014
Rated 4.0 out of 5.0 by almadenresident Comfortable room and flexible checkout
Hotel accommodated my request for a late checkout. Clean and comfortable rooms. Easy access to freeway.
Friendly staff and good free breakfast.
June 27, 2014
Rated 1.0 out of 5.0 by UnhappyGuest89 Weird smell, no internet, no parking.
I actually had planned to stay at this one for a week because my normal HIE was booked down the street. After first entering my room and getting hit in the face with stale foot odor air, I immediately wish I had just gone with non-IHG. The staff assured me they would have the smell gone by the next day. I went ahead and cancelled half my stay and reserved a room at another HIE an exit up the highway. The next day the smell was just as strong so I'm extremely happy with my decision to leave.
Another major issue is that if you get in after ~9PM you can go ahead and expect there to be ZERO parking in the lot. For whatever reason this location shares a tiny parking lot with another hotel and a shopping center. The front desk told me that, "Haha yeah it gets pretty hard to find a spot when we are almost full." Perfect.
Finally there is no internet. By that I mean there is complimentary internet that doesn't work. It literally goes out every 5 minutes and during the periods you can actually get a connection have fun experiencing your childhood with the 28.8 speeds.
I couldn't be happier about my cancellation and while I frequently visit Sorrento Valley for business I will never be staying in this hotel again. Even if it means booking outside of IHG.
June 25, 2014
Rated 2.0 out of 5.0 by Modula1 Dirty, worn out carpeting
While I can tolerate carpeting with some visual wear, the fact that the stuff in my room was as dirty as it was is a real turn off. The bottoms of my bare feet actually got dirty enough walking around the room that when I showered, the water from the bottom of my feet was black. My guess is the carpet is actually breaking down. Seriously, the management can't be so blind that they cannot see this needs replacement, like yesterday. Of course, that gets in the way of profit. But don't expect me to stay here again. IHG really has to do a better job of getting these property managers/owners to keep the rooms up to a better standard if the corporate name is on the front of the building.
June 24, 2014
Rated 1.0 out of 5.0 by LockedOut2 Faulty Door Lock
#1 complaint: The door lock was faulty. Could only open from inside the room. Took more than a dozen attempts before the door would open.
Clearly this is a hotel that neglects repairs serious repairs. Door locks, access points should never be minimized or put off ever.
The front desk clerk was not concerned in the least and her attitude in our humble opinion is at the very least allowed if not promoted by the property's management/owner.
The hotel was medoicre. For the price we expected a lot more. Was not aware of any breakfast choices.
Will definitely not be returning. We should be refunded our money for this room. It may seem like a minor issue, but when one is tired and all you want to do is rest and you have to wrestle with the door everytime you need to get in, it can be draining as well as unforgettable but not in a good way.
June 21, 2014
Rated 5.0 out of 5.0 by millmillmill Great area and typical Holiday Inn quality and service
With the exception of the internet (it was hit and miss on connection and speed), I had a wonderful stay. It is located right of I15 and has a busy road in front of it, however from your room, you could never tell.
June 18, 2014
Rated 4.0 out of 5.0 by Staats Staff
Sully was an awesome guy at the front desk. He remembered me when I called to add another reservation after I had already checked out and made sure I was taken care of. I also over heard him speaking to other customers and he made sure their needs were met.
June 18, 2014
Rated 5.0 out of 5.0 by DanCon Business Trip in Mira Mesa
Great location for a stay whether on business or pleasure. Easy access to the freeway makes trips easier to manage and plan.
The staff are very well mannered and are informative.
June 9, 2014