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Rated 4.1 out of 5 by 200 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service. Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention May 24, 2016
Rated 4.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service. Service here is excellent the employees are polite and informative. This place really wants you to enjoy their time and does everything in their power to do so. -Continental breakfast has a great selection and long hours -Outdoor seating area with a beautiful view of downtown San Diego -Convenient location and walking distance to everything you need May 24, 2016
Rated 5.0 out of 5.0 by Very Clean The hotel was very modern and very clean. Exceeded expectations. May 12, 2016
Rated 5.0 out of 5.0 by Great for business Stayed at this hotel while in San Diego on business and was very pleased. It had renovated since I stayed there last year and the new management staff was great. The lobby and breakfast area are fantastic! May 9, 2016
Rated 5.0 out of 5.0 by clean room and very comfortable bed I was highly staified on my recent stay in your hotel, i would definitely come back! May 2, 2016
Rated 4.0 out of 5.0 by Mira Mes The hotel was a small, neat and nice place. Check-in and check-out were very easy. Staff was very polite and friendly. April 28, 2016
Rated 5.0 out of 5.0 by Great location and very comfortable room This property is located directly off the freeway and within close walking distance to a number of great local restaurants . The room was large and airy with amenities that included a Keurig coffee maker as well as microwave and refrigerator. The staff was friendly and helpful. I will definitely stay here again. April 28, 2016
Rated 1.0 out of 5.0 by Avoid This One - Not Holiday Inn Express Brand Standard Compliant! Wow, what a joke this property is. I realize it's a bit out of San Diego, but the location is good if you're trying to stay between the city and North County. Unfortunately there is nothing redeeming about the property aside from that. On check in, I had booked a King room. When I checked in they said they had no King rooms left, so I got moved to a 2 bed (they said queen but sure seemed like double\full size beds). I questioned how they prioritized them, and they said first come, first served. Really? So I'm penalized for taking a late flight even though I have Platinum Elite Status. They did nothing to accommodate. I would have booked elsewhere had I known that would be an issue. Got to the room. WHAT A DUMP. It literally is an OLD hotel that they've put a fresh coat of paint on and re-branded to a Holiday Inn Express. The bathroom looked right out of 1985. Same faucets at least. The towels looked like they had been made in 1985 as well, each with its own tint of yellow (they were white towels) and each like sandpaper. The pillows had the HI Express brand standard soft\firm pillow cases, but they were clearly not HI Express pillows as they were all about the consistency as a ball of cotton, and lumpy. Gross. I asked housekeeping for others and they said they're all that way. At least they're honest. One of the telephones didn't work. The alarm clock was set to the wrong time, and the adjustment button was broken off so I couldn't correct it. The funniest part was also the most evidence that they just don't give a crud about anything... the lamp shades. The one lamp was dirty, cracked, and discolored. But the funny thing was the lamps by the bed. Twin lamps. Mismatched, broken, discolored lamp shades. You could have hung a t-shirt over the lamps and it would have been less of an indication of the lack of any sort of care into the room presentation. I attached a picture because it was so funny and sad. Avoid this place. I rarely write POOR reviews, but gosh this place has no business having the Holiday Inn\Express brand on it. It just screams "We don't care!" from the moment you walk in, to the time you put your head down on your pillow. If there was one thing I wish for it was for someone from Holiday Inn\IHG Corporate to come in and see this place and what a joke it is. April 26, 2016
  • 2016-05-30 T15:27:35.363-05:00
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