RoseAnn checked us in and she was great. We had the one bedroom suite with bedroom, living area and kitchenette. Room was nice. Pillows need to be upgraded. I agree with the other reviewers, pillows
fall flat almost instantly.
CONS: Our toilet backed up and when we told the guy at the front desk, he said we have a plunger around here. When we returned he gave us the plunger and said leave it in your room, the maid will get it tomorrow.
We also asked for more towels on the second day since the maid did not come into our room and clean while we were out. We were told to bring the dirty ones down to get additional towels.
Not that it SHOULD matter, for the amount we paid..... surely you have someone on staff who can plung a toilet and bring additional towels.
Sorry to tell you Candlewood Suites you all are not that grand. I was being very generous on my "overall rating" because the same lady checked us in and out. RoseAnn has the customer service you need on all your shifts. [Less]