 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Great service
ByKenneth65
27 June 2017
Staff are very friendly and made us feel welcome and a high standard of service was provided. The rooms were well cleaned. Only negative comment is that the rooms are tired and in need of refurbishment to provide a modern 5 star standard
Lovely experience
Byonica
27 June 2017
A wonderful experience to celebrate our 50th wedding anniversary. Staff at the Opera Buffet were lovely and made us feel special. Will certainly revisit when we come to Sydney.
Club Lounge
BySteve
27 June 2017
We have stayed at many hotels and had heard many good things about this hotel but we were definately not impressed. Other hotels in Sydney were much better. I was not impressed with the limited food selection and also drinks available in the club lounge, they were very limited. Also, I didn't think the service that that good either. I was very surprised by the hotel after all the reviews I had read, it was not good at all for our stay.
outstanding service
ByHongKong888
27 June 2017
appreciated gold ambassador upgrade
exemplary service across the hotel
club lounge a major factor
will definitely be staying here again on my next trip
Great Anniverssary
ByManoodles
26 June 2017
We had a lovely evening in our home town for our anniversary. Highly recommend The Inter Contie. its one our favourites.
Friendly Staff
Bybeaglex
23 June 2017
Disappointed with booking a Harbour Bridge view as the room and view was very average. The room was on the 10th floor overlooking a rooftop and two high rise buildings with a glimpse of the Harbour Bridge.
Bad experience during Check in
ByCatherine Teo
22 June 2017
Hotel Official check in time was not delayed until around 5pm. Counter staff was not friendly and did not informed the late check in until guest arrived which was previously promised room availability @ 3pm during my early arrival to hotel at 11am .
The check in bad experience tarnished holiday mood as travelling with family(incl. kid).
Duty Mgr offered high tea for such suitable but my schedule is packed.
Will think twice for next booking.
Old world service in a world-class property
ByTrigger
21 June 2017
Comfortable beds that you don't want to get out of, unbeatable location and very kind and attentive staff.
Best hotel in Sydney
ByBenny
19 June 2017
Another greay stay from the hotel that us like my home away from home.
Nothing was ever a problem and all staff was on hand to help me with everything I needed.
The only slight problem I had was on check out about pre auth completion. The person on check out was very good but was bit unsure about telling me exactly about when the money will go back onto my card. However I understand this working in another hotel I know the difficulties with dealing with transactions and can be hard to put an exact time when the money will be released.
But my stay was outstanding and will be back many times in the future
Convenient location
ByEstherOnTour
19 June 2017
I was happy with the Intercontinental Sydney as a Spire Ambassador; the room was a bit dated. Mostly staffs are nice and attentive but I had problem with something I asked them to follow but nothing has been processed when I follow-up a week later. The most important was about during the check in process; there was no welcome amenity choices has been informed. Breakfast was full of good food but Asian was not the real one yet.
Enjoyning and relaxing stay
ByJohn39
18 June 2017
Was looked after exceptionally well by management and staff in the Club lounge
Is this Intercontinental hotel???
Byjack012345
17 June 2017
Very poor overall experience, cannot recommend it. The room is so small and it looks like a small flat and feels like you are trapped in a small box. I had to ask for a bottle of water despite my Gold IHG status. The booking process was very poor and they got mixed up and I had to move rooms during my stay. I travel a lot and if I'm visiting Sydney again I will try my best to avoid this hotel.
By the way, despite my very poor experience, my stay came up with non qualified booking, I rang a IHG help desk and they told me I didn't book through IHG which I certainly did. No apologies from them and I was asked to call them back in few days to check if I've been given the points.
You got a be joking after a number of very bad experiences and I still had to call myself to check if I get points???
IHG will need to review their whole booking system and also particularity Sydney Intercontinental for their service quality.