 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Celebrating Engagement but Disappointed
By2357314L
03 July 2021
We were there to celebrate our engagement but felt that the overall experience was a disappointment. Some things were not attended to adequately. Such as getting locked out of a late checkout room, not having requests met before stay, and some rude staff.
Great Service, beautiful room
ByDaniel
29 June 2021
Almost everything about this hotel is an absolute 10/10 except for the room décor which is getting a little dated.
My worse hotel experience
ByAndy6969
28 June 2021
This was the worst hotel experience I have ever had,
I choose to stay a intercontinental hotels when traveling all around the world but my last stay was the worst
Comfortable and friendly
ByStaycation50
23 June 2021
A beautiful view to wake up to in the harbour view room. The heritage part of the building is stunning and breakfast on 'the balcony' was excellent. The swimming pool was the right temperature, very clean with plenty of towels. Staff were friendly and relaxed and the general location was great.
Great location and stunning views
ByPenny
17 June 2021
Loved having a room with a view across the harbour. It was glorious to watch the sunset and the sunrise and although there were blackout curtains I just didn’t want to miss any part of the view.
The bed was very comfortable too and I slept very well. I also enjoyed having a late check out as it’s extra luxurious not to have to rush to to leave.
It also felt very special to be able to access the rooftop bar and the magnificent views accord the city and harbour.
It’s such an easy 15 min train trip to and from the airport too.
Muy mal servicio
ByDaGas
09 June 2021
Muy mal servicio y las habitaciones son viejas, no estaban limpias y requieren ser remozadas. El Gerente Nicolás no tenía idea de nada y el trato que me prestó fue vergonzoso
Problematic
Byjetlagger
09 June 2021
Certainly one of the worst experiences of IHG at this IC property. Horrible unprofessional reception manager trying to operate this tired, rundown
when the renovation is done
Bymay2020W
07 June 2021
The construction noise was too much, and the lounge was too expensive for what it offered, although the lounge staff was excellent. I wished to enjoy the view more freely, not just night time or afternoon tea time, while I was staying there. The view from my room was great. I would like to come back when the renovation is finished and club level rooms are available.
Comfortable bed and great service
ByAustralia5
06 June 2021
Best nights sleep in a long time. Even though there are renovations currently ongoing, staff did their best to ensure that we were placed far enough away so as not to be disturbed.
Could do a lot better
ByNikPaps
03 June 2021
This is just an average hotel and quite frankly, does not deserve 5* rating
Excellent Motel
ByGuy123
31 May 2021
Excellent room on the 13th floor looking out over the botanical gardens. Large room with modern facilities and a very comfortable bed. Location is great for easy walk down to Circular Quay, Botanical Gardens, Opera House. Valet parking is $70 per day. Excellent breakfast provided. If you get the opportunity, book in for a drink / meal at the Panorama Bar. The views are spectacular. The staff were very friendly and helpful. Would return to this venue. Highly recommended for your next visit to Sydney.
Food and beverage
ByJames
30 May 2021
Very poor menu for dinner.
Had to choose toasted sandwiches for dinner both nights during my stay.