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InterContinental The Willard Washington D.C.

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Hotel Reviews for InterContinental The Willard Washington D.C.
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 2307 reviews
94%
Recommend This Property

Ratings Breakdown

2307reviews

  • 5 Stars
    1827
  • 4 Stars
    273
  • 3 Stars
    113
  • 2 Stars
    54
  • 1 Stars
    40

Would have been perfect with functioning shower

By

09 December 2019

club

Shower never performed as expected. Either scalding hot or lukewarm. Hotel aware of issues but did not resolve.
Otherwise, gorgeous lobby, pretty and very comfortable rooms. Very quiet, had fantastic view of city at night.
Rarely ever do room service , but did both nights. Food was excellent. Liquor prices obscene, even for room service prices.
The Willard is full of such history and the renovation is superb. Except for those showers...

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Everything it is billed to be

By

09 December 2019

Upscale in appearance, service, amenities. Great restaurants. Every staff member is at the top of their game.

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The place to be for that special occasion.

By

08 December 2019

club

The Willard Hotel DC is the place to be for that special occasion.

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Amazing Hotel and Staff

By

05 December 2019

Stayed here for our anniversary. The staff made it memorable and the hotel is beautiful. We look forward to coming back

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Could improve in some area

By

04 December 2019

The minibar has never been refilled. The drinking glasses were removed by the cleaning personnel but were never replaced. The last 2 days we had no glasses at all.
We liked the room and the staff were helpful and friendly.

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There are no Guarantee Room Upgrade

By

04 December 2019

Overall, this is a very nice hotel in a fantastic location. Would highly recommend it. If you are an Ambassador Program member, please realize there are no guaranteed Room Upgrades as the Website mentions as a benefit. Must be some fine print buried somewhere that states this "rule change". Also want to point out, if no room upgrade available, then you a get a paltry choice of $50 or 10,000 points. Appears very cheap on a high end hotel and loyal member

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Happy Weekend

By

04 December 2019

club

How could anything be wrong in the world when one is staying in a venerable hotel embued with tradition, history, architectural beauty and white glove service?
We were there for my son’s wedding, reception held at the hotel too.
A very happy weekend.

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Historic charm and great service

By

04 December 2019

The Willard is a first class hotel in a great location and providing excellent service.

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Spacious room with natural loght

By

03 December 2019

club

I stayed at the hotel as I attended my son’s wedding. I was able to arrange an early check in and also able to have my bags held awhile after checking out. The stay was delightful as Thanksgiving was a few days ahead. We had many wedding guests stay too and this was really magnificent. We’ll come back again.

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Always Great at the Willard

By

02 December 2019

The best hotel in town. Excellent customer service and the rooms are fantastic. Great location and do not forget to visit the Round Robin Bar

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Great service and history

By

02 December 2019

All I can say is that our stay was awesome

Thank you

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Washington DC Gem

By

30 November 2019

club

The historic WILLARD HOTEL is a delightful, gracious, welcoming place to stay in DC. Ideally located. The staff are outstanding in their attitude and competency. The public areas are lovely. Our room was spacious. The bed was very comfortable. The room was quiet. FIVE STARS.

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