I really like this hotel. It is one of my Berlin favourites, first of all because of a good location and wonderful staff.
The funny thing is the email they send you before you arrive abour any
preferences you have. I send it in and sometimes I get what I want - at other times I don't. I fully understand that I cannot always get a room close to the lift, but getting the right pillows shouldn't be too difficult. But this time they got it all wrong - I had asked for a low floor room, close to lift and feather pillows and got a room in the 5th floor of 6, about as far from the lift as you can get and with a synthetic pillow. Didn't bother to complain - just saw the funny side of it!
Rooms are small but adequate. The shower leaves something to be desired - if you are 1,90 metres tall you can hardly get underneath it, but there is a nice bathrobe and slippers, and good towels, so I don't bother too much about that either. I wills till return - just because it is located where it is and the staff are really amont the most helpful in Berlin. [Less]