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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 903 reviews
82%
Recommend This Property

Ratings Breakdown

903reviews

  • 5 Stars
    467
  • 4 Stars
    215
  • 3 Stars
    107
  • 2 Stars
    74
  • 1 Stars
    40

Fantastic Pillows

By

May 25, 2017

club

This hotel is clean and inviting. The staff is very friendly and very accommodating. Nice room and comfortable bed. I will stay at this hotel at my next opportunity.
I recommend it.

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Upgrade to a Downgrade

By

May 24, 2017

For being a platinum IHG member, I was upgraded at check in to a bigger room. The next morning, I found the window leaking (it had been raining all night), so I called the front desk, and they sent someone up right away. I was offered towels to put in the window or offered to move rooms, apparently that WHOLE SIDE of the hotel has the same leaking problem when it rains, can you say mold problem? I decided on staying in the room, as I did not want to move my belongings and family was in the room next door. When we came back from shopping that evening, I discovered our room had not been touched by the cleaning service. I complained about my leaking window and lack of cleaning upon check out, and they offered me a complimentary bottle of water. I would not suggest this hotel to any family or friends of mine, and I will not be back.

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Ok

By

May 24, 2017

Expected better.
Needs upgrading.
Needs better and safer way to get to pool area..

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Despicable and deplorable

By

May 24, 2017

Over priced. Unfriendly staff. Worst hotel food and overpriced.
Dirty towels in my room and we're never given fresh.
Worst hotel I've stayed at in years. I wouldn't mind the price if the service had been better.

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Decent hotel for the area

By

May 18, 2017

club

Nice hotel. Great pool/spa area. Bar and lounge ok. Needs a guest laundry. Most of the staff were friendly, helpful. Shuttle drivers were professional, and courteous. Great location near Mall Of America. Rooms and hotel property clean , nice. Overall, good value

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Second brigade national meeting

By

May 18, 2017

club

Except for the waitress at breakfast saturday morning. Everything else was fantastic. Your check in staff did an amazing job considering we had 30 people plus all coming in at the same time.

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Basketball Mom

By

May 17, 2017

club

Great location, price and access, made this hotel our number one choice this weekend. We will definitely stay again. I would recommend this hotel if you're going to the Mall of America as well.

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First time visitors

By

May 16, 2017

club

I would highly recommend this hotel. Check in was quick, staff was very friendly, room service was amazing! Our room was very clean, very comfortable beds.

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Great Stay

By

May 15, 2017

club

This is my fifth time staying at this location. I like they're changing the name to Aire...goes with being close to MSP and the aircrews which stay there, all the new aircraft pics are great too.
The only real issue I have is with the bathrooms seem somewhat dated and sometimes, due to the grout being dirty, gives the impression the bathroom is dirty.
Most of the furniture is pretty worn and showing it's age.
The room I had this time was a king (nice!), which had a comfortable chair.
My previous visits I was in a double, with no chair, other than the office style chair at the desk. So unless you sit on the bed, there really is no place to comfortably sit.
I've also noticed there are not clock radios in the rooms. I guess they think everyone listens to their own music on their phones. I'd like to have a clock radio.
I always enjoy my stays at this location. It's super easy to get around Minneapolis/St Paul as the light rail is right outside the hotel.

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Perfect location and good price

By

May 10, 2017

club

If you want to be right by the MOA, this hotel is great! Best part is the price compared other hotels in tne area.

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Great

By

May 07, 2017

This hotel was convenient, clean and staff were very helpful and welcoming. I am staying again in the future. Free shuttle was a plus.

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President

By

May 05, 2017

club

Great service a clean rooms. Met with a nice greeting good was great for breakfast.

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