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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 1115 reviews
93%
Recommend This Property

Ratings Breakdown

1115reviews

  • 5 Stars
    791
  • 4 Stars
    227
  • 3 Stars
    45
  • 2 Stars
    34
  • 1 Stars
    18

Crown Plaza Lombard

By

November 11, 2019

platinumelite

This is the my favorite hotel that we utilize in the IHG family of hotels. They meet and exceed all my expectations every time I stay there. We are always greeted by name and recognized as an IHG member and they make sure they go out of their way to accommodate us.

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An oasis from busy work days.

By

November 11, 2019

platinumelite

I stay at IHG properties almost weekly. This property has it all: great staff, clean, comfortable, and quiet. Food was good and there was a nice selection.

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Ky Traveler

By

November 11, 2019

platinumelite

It is always a pleasure to visit the hotel Carlo and the front staff desk are the best. Greet with you a smile and makes you feel welcome. I can not express my appreciation for the staff.

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Kevin

By

November 10, 2019

Great value, great service!!

Always a smile when you arrive. They know their loyal customers and cater to their needs.

Always a comfortable stay.

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Easy In/Easy Out

By

November 08, 2019

Worked perfect for my quick business trip. I really enjoyed the restaurant/bar. The staff was extremely courteous and welcoming. I will definitely be staying here again as my business trips to the area continue.

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Great place for work or leisure.

By

November 05, 2019

Great place for work or leisure. Everything was spot on for this stage. Nothing to improve upon excellent job!

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Convenient and comfortable

By

October 30, 2019

The vegan banquet that my group had was fantastic.
The breakfast buffets were fine, though the eggs got a bit cold.
Service was friendly, especially at the desk.
It would be good to have a way to cross the street toward the National Health University - that crossing is a bit dangerous.

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Friendly and Helpful Staff

By

October 30, 2019

club

I cannot say enough about the staff and how they accommodated our needs. We had a shuttle mixup and they reimbursed our Uber charges upfront and brought us water as we waited. Every single person was so friendly and nice. The room was lovely and the bed was so comfortable -- great place!

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Chief

By

October 29, 2019

The facility was very clean and the room met all my expectations. The room service was good and the food excellent. I appreciated all the professionalism displayed by all the employees.

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Overal great expereince

By

October 28, 2019

club

It was a great experience overall. The front desk staff and the service provided was excellent. The shuttle facility was superb!

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all good , sorry but it's to the point ,your survey way to long

By

October 24, 2019

club

everthing was great , bar an food was very good !! survey way to loneg don't have time , questions replete !! I,m done

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Clean

By

October 24, 2019

club

I thought it was a clean and comfortable stay for my business trip.

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