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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 618 reviews
94%
Recommend This Property

Ratings Breakdown

618reviews

  • 5 Stars
    430
  • 4 Stars
    138
  • 3 Stars
    25
  • 2 Stars
    17
  • 1 Stars
    8

Stained, moldy room

By

June 27, 2017

club

The hotel room was the most disgusting room I have ever set foot in. We were greeted with a damp room and the overwhelming odor of mold and mildew. The chairs were stained. I put my own blankets over the beds to sleep. It was just repulsive and triggered my mold allergies.

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Gorgeous hotel with incredible food

By

June 26, 2017

Don't let the exterior deceive you. The hotel was luxurious, beautiful and the food was amazing. The breakfast buffet was delicious with lots of fresh fruit. The dinner and lunch was surprisingly delicious with an ample selection of craft beers.
The bedding and pillows were beyond comfortable and I had no issues getting a good night sleep at all.
I will definitely return to the Crowne at this location. I loved it!

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Don't stay here!

By

June 26, 2017

club

Hotel staff are rude. Child soiled sheets and staff refused to change them. Locked out of room and falsely accused by staff for problem. Crowne Plaza is horrible.

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Good Enough

By

June 21, 2017

club

There was nothing that stood out about this stay. It was adequate

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Crowne plaza, great as always

By

June 20, 2017

I love the brand as their beds are comfortable and the curtains won't allow any light to enter the room.

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Weekend getaway

By

June 20, 2017

platinumelite

Decent location (located close to I-355 and I-88), clean rooms with suitable amenities.

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Great service and room accommodations

By

June 19, 2017

platinumelite

My husband and I absolutely loved the bar/restaurant. All service employees were extremely nice and courteous. This was a great experience.

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overall good experience for a week long conference

By

June 19, 2017

club

During my week of daily conference the Crowne Plaza was able to meet all my needs sufficiently and efficiently.
I would recommend this hotel for business, leisure and conferences.

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Always good service

By

June 19, 2017

This hotel is one of my favorite places to stay in on business. Staff helpful and accommodating.

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Nice clean hotel convenient for work

By

June 19, 2017

club

This hotel is pretty nice but I felt it was a little expensive for the location. The room was fine but the bed wasn't very comfortable which is probably why I didn't sleep very well. Also, the rooms next to mine were loud and I could hear everything coming from them. Other than that the hotel was fine....except the elevator. It sounds like it's on its last leg.

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Well rested

By

June 18, 2017

The staff was very polite and accomodating. The room was very comfortable, modern,

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Poor Control of Guests

By

June 14, 2017

This is in follow up to our complaint to your desk clerk on June 11,2017 that my wife and I were very disappointed in how your hotel management controls your guests. Your lack of guest control on the night of June 10th - 11th, kept us from getting the sleep that we expected and paid for. Apparently after partying that evening, a large contingent of guests continued their partying in the floor area in front of our room (200) with noise so loud that we were awakened first shortly after midnight and again shortly after 2:00 AM. We were hoping to use your facilities when we visit our family in Glen Ellyn, but are now reluctant to do so. This lack of sleep caused us great stress in our trip from Chicago back to Orlando. We would hope that your Hotel would offer to compensate us for our stress and for not getting the sleep that we paid for.

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