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Rated 4.1 out of 5 by 306 reviewers.
Rated 4.0 out of 5.0 clean comfortable room, bath and bed Good size room for 3 adults to move around in. Bed was very comfortable. The sleeper sofa was good. Staff was friendly and helpful. July 8, 2014
Rated 3.0 out of 5.0 by Age Is Showing The staff is excellent. The hotel is showing its age, room would not cool, taking a shower and the water just stopped and would start back up. Parking not good, car was damaged this time around. Just was not a pleasant experience this time around. Room also was not clean this time. July 7, 2014
Rated 5.0 out of 5.0 by Beautiful big rooms This is the best hotel I been in. I travel every year to conventions and from now on I will stay at Crowne Plaza. This hotel has very reasonable prices and they are located close to main freeways. The staff is very professional and friendly, always ready to help. July 7, 2014
Rated 5.0 out of 5.0 by Nice hotel for the money We stayed 4 nights at the end of June and only had good service, nice room, friendly staff, good location. July 5, 2014
Rated 4.0 out of 5.0 by Clean. Nice facility for wedding reception The hotel was very nice and clean. The bar should open a little earlier and stay open a bit later but overall, I would stay here again July 3, 2014
Rated 1.0 out of 5.0 by Run down Crowne Plaza When you book into a Crowne Plaza you expect a higher quality of hotel. This one does not deliver. The feeling was of an old, tired hotel that is desperately in need of renovation - although I would recommend IHG to remove it from their list of hotels. It has no outside space. The pool is crammed into a small space with very little room to sit around. No gardens. Car Park costs $9/night. One of the towels in my room was mouldy and another was stained. Staff try hard to compensate with a great attitude but this cannot hide the reality of a low-grade hotel. Any positives ? Room was OK with comfortable bed and good air conditioning. However, it had a connecting door to the next room which was not well sound proofed and my neighbours decided it would be nice to have their sound system on loud ! I would not return to this hotel. July 2, 2014
Rated 2.0 out of 5.0 by Disappointing Bathroom Facilities I was very disappointed in my stay at Houston River Oaks. Although the room was clean, the plumbing in the room was more than inefficient. The toilet would not flush sufficiently creating an unsanitary situation. Also, there was very little hot water for the sink and shower. I alerted Guest Services on my first day there, but never received any kind of notification that anything was reviewed. Based on the second day, there were no improvements, so I can only guess that nothing happened to correct the situation. July 2, 2014
Rated 5.0 out of 5.0 by Excellent staff and great hotel Every member of the staff, from the front desk to the shuttle to housekeeping, gave exceptional service. Had a small complaint about the bill, and they handled it immediately. The room was very spacious, and free of noise. Only complaint about room is that the bathroom door would not close all the way..but that is no big deal. We will use this hotel often in the future. June 30, 2014
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