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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 775 reviews
92%
Recommend This Property

Ratings Breakdown

775reviews

  • 5 Stars
    557
  • 4 Stars
    137
  • 3 Stars
    37
  • 2 Stars
    22
  • 1 Stars
    22

Great recovery after hurricane disaster

By

September 23, 2017

Great service and location. I enjoyed my stay and the food was very good. I recommend this hotel for location and comfort.

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Safe Landing for Miami Evacuees

By

September 22, 2017

club

We hightailed it out of Miami as Irma approached and everything about this hotel was easy and comfortable. The hotel lobby is large and has a lot of areas that can make it feel a bit overwhelming when you first walk in, BUT: check-in was fast and easy, cold fruit-infused water was available. My kids LOVED the indoor/outdoor pool and my husband loved that the bar was open late, the bartenders were super nice, and the food was good.
The general manager was kind and didn't give us any stink-eye about our two dogs and hermit crab. Lots of grounds for walking the dogs and it felt safe.
The room we booked came with the breakfast buffet for 4, and this was really a highlight of the hotel for us--waitresses, chef, food runners were all genuinely warm and friendly, and the food was delicious.

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railroad

By

September 22, 2017

Staff is friendly and efficient. The hotel itself needs updating in and out. Restaurant needs better quality and selection on food and beverages and prices are too high for quality of food. Beds sleep good and backup generator needs to be on city gas in order to have adequate fuel supply during hurricanes and power outages.

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Bad experiance

By

September 22, 2017

i will never do it, nothing worked, AC did not work, no microwave no fridge

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Nice hotel layout

By

September 21, 2017

Really like a spacious spread out hotel, different from the usual.

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Perfect performance under hazardous conditions

By

September 21, 2017

club

Crowne Plaza Jacksonville Airport performed splendidly during my 3-day stay caused by Hurricane Irma. Storm preparations were well though-out and perfectly executed. The staff, including the General Manager, were consistently helpful, friendly and welcoming to all guests. The backup generator kicked in so flawlessly that I was never aware that outside power lines had gone down. They had prearranged to take in evacuees from nearby nursing homes, along with their caregivers. Even if this had been a typical leisure or business trip, I would still have been delighted with every detail.

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Hurricane Irma

By

September 20, 2017

club

We stayed at your hotel during hurricane Irma and what a great choice it was. The manager and all of the staff were wonderful. They did all that they could to make our stay as comfortable as possible. Without question we'll be back!

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Great Location

By

September 19, 2017

Wonderful staff and the rooms were very clean. Location was perfect close to airport and mall. Lighting of the area was great since we arrived very late.

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Retired corporate executive

By

September 15, 2017

club

Because of the approaching hurricane, there was buffet service only and no open menu. This was done to allow
some employees to be off to take care of their home and family needs. Made good sense to me!

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Home Away From Home

By

September 15, 2017

club

We recently stayed at this hotel due to mandatory evacuations from a hurricane. We could not have been treated nicer or felt more comfortable during a stressful time. Mark, the manager was most gracious, always checking on us and all guests to make sure we were all comfortable. He was always seen in and around the lobby helping to make folks feel at ease.
The hotel was sold out and I'm sure the staff was stretched thin, but as a guest you would never know! The staff was always smiling and eager to help guests.
We feel very fortunate to have chosen this hotel as our "home away from home"!

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Bad value

By

September 14, 2017

club

I will never go back. Overcharge when the room isnt worth the price paid.

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Great service

By

September 14, 2017

As indicated before. everything was of top quality.
Personnel were very friendly and helpful.

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