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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 673 reviews
93%
Recommend This Property

Ratings Breakdown

673reviews

  • 5 Stars
    483
  • 4 Stars
    119
  • 3 Stars
    33
  • 2 Stars
    18
  • 1 Stars
    20

Average Hotel, Mediocre at best Experience

By

May 22, 2017

club

The reason why I chose the Crowne Plaza was primarily because they had a restaurant in the hotel and it gave me an option to not leave the property to have meals during my extended stay. However, after the first night of eating their over-priced food I quickly realized that this was a waste. I had gotten a burger and fries one of the evenings during my stay. When I received the order, the fries were cold and soggy. The burger was tough and the bacon on the burger still had raw sections. After waiting 25 minutes for the meal I decided to eat what I could and just not return. I rated the hotel so poorly because of the food and also because half of my stay lacked hot water (it had not reduced itself to lukewarm at best). After bringing it to the attention of the staff, I had maintenance up to my room twice to resolve the issue to be told that there was nothing to be done. No solution or offer was ever provided to resolve the issue. I do not plan on returning to this hotel again.

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Great experience

By

May 18, 2017

club

Clean, relaxing, and comfortable hotel. Wonderful staff and beautiful hotel. I will recommend this hotel to everyone going to Jacksonville. The bar staff was great! Beer was cold and the environment was welcoming. I travel a lot and this will be my Jacksonville go to!

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Room

By

May 18, 2017

club

The room were very nice BUT the only thing I did not like about the room is There were No Refrigerator and there were No Microwave other than that everything was wonderful so please get a refrigerator and microwave for the rooms

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Very comfortable bed

By

May 17, 2017

The staff was very friendly. the food was delicious the pool was nice and relaxing. The shuttle van was very handy. The hotel is in a great location.

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Decent hotel with good location

By

May 15, 2017

club

Over, my expectations were a little higher considering the reputation of this particular chain. It isn't a bad hotel, but it needs some updates to bring it up to par.

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Excellent Stay

By

May 13, 2017

platinumelite

I was welcomed in by a friendly staff. I was also upgraded to the Executive Suite. The room was great and my sleep was perfect.

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Great Service!

By

May 11, 2017

club

No issues. Room was clean, staff was friendly! Great hotel!

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Convenient Location and Great Value

By

May 09, 2017

platinumelite

The hotel is in a good location just minutes from the airport. Parking is complimentary and the staff are warm and friendly. The lobby has a very appealing ambiance but it did have almost a smokers smell to it in certain areas. I stayed in a King size executive suite. The room was very spacious and clean, but the bathtub in the shower did seem a little worn down. The wifi worked great and was around 15mbps which is plenty for my needs and was a breeze to login. TV selections were great and even included HBO on a slick LG LED tv. There was a safe in the room, but no refrigerator which meant if I wanted to keep my drinks cold I had to get ice from the machine down the hall. The bed was comfortable and there were ample plugs to keep my devices charged through the night. Overall, a great value for the price.

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Clean quiet and comfortable

By

May 08, 2017

The hotel was clean quiet. We purchased breakfast when booking our room. The Buffett breakfadt was great.

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review

By

May 05, 2017

club

no room for improvement. an all around terrific experience.

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Wedding stay

By

May 04, 2017

club

Love it. The people was very nice, friendly, and helpful. And when I needed to change rooms, they did it with no questions asked. And the one lady up front, never forgot a thing. She remembered everything about what I needed and who I was and only seen me twice. Love it! Made it to where I didn't have to keep repeating myself. And she was sooooo nice.

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Overnight before a Flight

By

May 01, 2017

We spent the night before we were to fly out of the Jacksonville Fl airport at the Crown Plaza Airport location. From the moment we arrived we were greeted by every hotel employee that we came in contact with. Check- in was a breeze- automatically up grading our room for being a Spire member, had drinks and dinner in the bar- service and food was exceptional. We will most definitely use the Crowne Plaza Airport for all of our preflight overnight stays!

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