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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 1473 reviews
83%
Recommend This Property

Ratings Breakdown

1473reviews

  • 5 Stars
    642
  • 4 Stars
    505
  • 3 Stars
    164
  • 2 Stars
    89
  • 1 Stars
    73

Let down by Front Desk

By

April 19, 2018

The hotel in itself is clean & comfortable, I have used this hotel several times before. Their high standards were however let down by check in & the Billing at check out.
I made a reservation with Amex.
At check in I insisted that all Bills should be charged to my IHG Mastercard. I was informed that it had been recorded.
At check out I wanted the bill split with both charges made to the Mastercard. I was assured this was done.
My mistake was not in checking the Credit card receipt attached to the bills as I have now later found out that the main bill remained on my Amex.
VERY FRUSTRATING

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