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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 1631 reviews
83%
Recommend This Property

Ratings Breakdown

1631reviews

  • 5 Stars
    724
  • 4 Stars
    550
  • 3 Stars
    175
  • 2 Stars
    98
  • 1 Stars
    84

Bad checkout experience

By

October 16, 2018

Let me start by saying that this is a very good hotel, both in terms of location and restaurants.

Room quality is what you would expect for a Crowne Plaza in London, good enough, although a little bit dated.

In any case, the main reason I keep coming back to this hotel is the Belgo restaurant downstairs - great service, great food and excellent selection of Belgian beers.

One issue I have with the hotel is their policy of charging your credit card whenever they feel like, even after making a pre-authorization charge upon check-in... This time I challenged the procedure, asked for my receipts and these could not be presented ?!?

In any case, aside from that , overall hotel experience is good and if you speak to the Manager, everything gets sorted out pretty satisfactorily.

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