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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 814 reviews
90%
Recommend This Property

Ratings Breakdown

814reviews

  • 5 Stars
    521
  • 4 Stars
    172
  • 3 Stars
    72
  • 2 Stars
    38
  • 1 Stars
    11

Front Desk

By

October 19, 2017

club

Some of the females that worked at the front desk area where very unpleasant! It was like I was a bother to them. I was not just there to stay, but held my daughters wedding there! Three nights plus a wedding! They got a ton of my money and I couldn't even comp my breakfast one morning!! I asked when I found out some of my brothers and sisters got vouchers for breakfast! The event people where excellent. Michele and shauna where great! The hospitality room that my daughter was supposed to have for her bridesmaids the day of the wedding was unusable! It was filthy! No mirrors! Aweful. We ended up back in my suite! Still no free breakfast!

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Convenient Location and no noise

By

October 18, 2017

We like to go to a Steeler's game every year but hate driving downtown in the traffic so we stay at this location and take the train down town. The train station is right across the street at the mall. Lots of shopping and restaurants around so it's really convenient. We ended up in the extended stay portion of the hotel and enjoyed a peaceful visit with no noise even though there was a wedding reception going on in the lobby and banquet room. Ice machine was broken but there was a small refrigerator in the room so no worries.

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great location

By

October 18, 2017

club

The rooms and cleanliness were what one would expect from a Crown Plaza. It's the reason we keep coming back and staying there when we're in the area.

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Конференция

By

October 17, 2017

club

Несмотря на то, что отель находится далеко от центра, рядом с ним много ресторанов и различных магазинов. Рядом с отелем находится станция метро, на которой достаточно быстро можно добраться до центра.

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Worse Hotel for the price

By

October 17, 2017

club

Unresponsive staff and treated to a night of next rooms unabated sex screams if that is what you're looking for, this is the hotel for you.

Be sure to triple check your property, the lost and found is non existent.

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Nice Experience

By

October 13, 2017

club

Overall I was extremely pleased with all aspects of my stay.

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pleasant stay

By

October 12, 2017

Check in process was awesome, dinner was not good. We got no utensils, ordered a steak it was blah. Dishes was on the side or our room till the night before we checked out. Sofa bed was dirty, took 4 hour's to be attended to, only after making a second call. Front desk clerk was very abrupt Monday morning and very rude sort of a"brush off attitude "

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Comfort and Convenience

By

October 07, 2017

platinumelite

It was a relaxing stay for one night. The staff aims to please. The lobby has been updated and has a
clean, modern look. The rooms are well lit as well
as the bathroom. A very safe environment for a lady traveler
I highly recommend this property.

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Great all around accomodations

By

October 06, 2017

club

Found the room clean and comfortable. However, we would have liked a small refrigerator. Services for our reunion group were well organized.

Upon arrival a small poster board directing attendees to the meeting/hospitality room would have been helpful.

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Great property.

By

October 05, 2017

club

Have stayed several times. Does not disappoint. Staff is very attentive and accommodating.

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Great room. Love the fireplace

By

October 02, 2017

Best part is my room. Ordered room service, put on the fireplace and got ons of work done. Room was very clean.

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Friendly staff nice hotel

By

September 23, 2017

club

Rooms are nice staff very nice and attentive. Fitness center is well equipped and clean plenty of towels. Close to mall and restaurants. Meeting room staff very nice.

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