I travel to Marshall, Texas about once a month and usually stay at this hotel. On my last stay, I forgot something valuable when I left and didn't notice until I returned home, so I called the hotel
and spoke to the front desk. Since it was a Sunday I was asked to call back during normal weekday business hours (in a courteous way) since there were some questions that the manager needed to answer.
Upon speaking to the hotels GM Inki (her first name), I was informed that yes, they did have my property secured and would hold it until I returned, or could mail it to me. She then went out of her way to find out some mailing information and returned my call a few hours later, and took care of mailing my property to me.
So, I would like to thank Inki at the Holiday Inn Express at Marshall Texas for the prompt, courteous, and efficient manner in which she resolved my problem. [Less]