I am a regular guest at Phoenicia since its opening in 2000 as an IC.
I come every year three to four times and enjoy a great deal my stays in this IC hotel.
It is of course a very luxurious
hotel but what impresses me most is the kindness, the efficiency of your staff : Mountaha, Rajesh, Runi (housekeeping), Mariam (flowers) and Yehia (service).
I definitely feel at home and am very spoiled and taken care of in the club lounge, all the staff there with no exception under the supervision of Roy is excellent. Many thanks to Mariam, Bianca, Hanine and the young men there.
I enjoy a lot the breakfast in the Mosaic. Awesome attention and service from Nassif, Naji, Youssef, Sarah and last but not least Allam I know from many years who always impressed me with his kindness, and special attention to all present guests.
Anis and his staff are exceptional : any request, any question has a perfect response.
Fadi, Edouard, Estelle, Souhair and Philippe are very efficient and so helpful.
Very polite and friendly staff at the reception and at the guests' relations office.
I surely can't name all the employees working in this hotel. No doubt about it, it is the country of welcoming and hospitality and Phoenicia is the best Ambassador! [Less]