Overall, a very satisfactory stay and I highly recommend this hotel. It has maintained the Crowne Plaza brand image and quality considering what the City/Country has been going through. All staff,
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whatever their roles were, were very helpful and friendly, cleanliness was evident throughout and in the bedroom and bathroom, electricity and hot water was available 24 hours a day, the room furniture was in perfect condition, bed sheets, towels etc. were all clean and rooms serviced daily. The breakfast buffet was excellent with no complaints, offering a wide variety and local traditional dishes and it would be changed regularly rather than the same everyday. From Checking In to Checking Out, everything was perfect. Ayad, Rami, Maaroon at the Reception were excellent, as were the young ladies, all helpful, Chadi at Reservation was great. The property itself, externally and internally was well maintained.
I would hope that as things improve in the Country, the pool will eventually open as well as the Business Lounge although it was great that on the 1st Floor there was a small Business area to make use of for guests. Unfortunately I did not have time to make use of the Gym or to have Lunch or Dinner. The location at Hamra is excellent. Overall, a very happy and great stay. [Less]
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