We had a lovely experience at this brand new hotel in Durham that had only been open for 2 weeks as part of a family of 2 adults and 2 young children, for 2 nights. The room was beautiful and the
bathroom was amazing in the 2 double-bed room.
We particularly noted the very attentive staff and our particular commendations and thanks go to Omar, on the front desk, and to Dean and his team. Omar was very attentive at check-in and was extremely polite and patient despite two young children running around. Extremely professional manner. One specific example was when we wanted to eat at the new Marco Pierre White restaurant which was already full - Omar arranged for our family and 2 other adults staying at the hotel to eat in the Snug in the coffee shop, which allowed us the room to relax and was perfect for us. Dean and his team were very friendly despite having to take our orders 1 floor below the restaurant, and were attentive to our needs. We had a similar arrangement for dinner on the 2nd night as well, and were suitably impressed.
This is our first time staying at the Indigo brand. If this is the standard at other Indigo hotels, we would welcome staying at other hotels in the future. For Durham, given that we come often to visit family, we would aim to choose this hotel in the future! [Less]