I have stayed at the Crowne Plaza Tianjin Binhai before and after my recent visit I found the quality of service and atmosphere of the hotel declined significantly. I booked a suite and got a one
level upgrade to executive suite.
The hotel lobby was beautiful however the management now decided to use the lobby space to sell merchandise for extra revenue which cheapens the brand and ruins the atmosphere. In my opinion it reflects negatively overall for a 5 star hotel.
Also, I found a weird thing going on at the hotel. They redacted words like “free”, “complimentary” in texts at all facilities you can find at the hotel. For example in the hotel directory, even the hangers in bathroom advising “complimentary” toiletries (with the word complimentary redacted). I really do not understand this, would the hotel charge extra if I need some more shampoo? As a high end property this really damages the hotel’s image and personally I would not return to this property if it’s not rectified.