I have been staying at this property for years, and as a Spire Elite member the benefits have been good. The staff are always excellent in the Executive Lounge. Recently the GM changed and he has
decided to change the benefits offered to Elite Members, which is kind of sad, as this changes things a little for me as a regular guest.. I hope he gets to read this review, and rethinks the decision to not upgrade Elite members. As a Spire Elite, there are no distinct differences in benefits to the Platinum Member status, so perhaps this could be the point of difference with your upgrade policy?
Thanks to the friendly staff in the Executive Lounge for always being professional and friendly. [Less]