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Rated 4.3 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed, very helpful staff Our room did not face the highway and it was plenty quiet to sleep peacefully all night (no fan on). The bed was wonderfully comfortable. Someone earlier complained the Queen beds here were not really the width of a Queen bed, but ours certainly was. The room was much better protected from noise in the hallway and in other rooms than in many other hotels I have stayed in. The staff were extremely helpful, ready with helpful advice and information. On-site parking, which is included, combined with a 5-7 minute walk to the T (there is also a shuttle), make this the ideal headquarters for a visit to B-town. There are also a mall and several restaurants nearby. Breakfast is included! Our room was a little smaller than usual, so it might feel a bit cramped if two people decided to stay in all day due to weather. Get out and enjoy the city! February 28, 2014
Rated 5.0 out of 5.0 by Slept like a log; appreciate customer service I flew in on emergency to visit very ill nephew and needed a place to stay close to Children's Hospital in Boston. This came up and I booked it. I flew in late and also had to go right to the hospital so after calling the hotel and explaining the situation, they knew I wouldn't be checking in until after midnight. After a treacherous taxi ride to the hotel early AM, I was greeted by Steve who first asked how much my taxi was, double checking I wasn't overcharged. He gave me a quiet room. I fell asleep right away. No noise complaints, room was great temp. I didn't move all night. I didn't check the pool/exersize equip, but scanned the breakfast and it all looked great! I would definitely stay there again. Unless you are VERY fussy about your accomondations, there isn't any reason why this hotel would cause negative feelings towards your Boston stay. February 27, 2014
Rated 4.0 out of 5.0 by Park and Fly bonus We have stayed many times when travelling. Close to Boston airport. Sensible room rate includes stay-over parking. Efficient shuttle service to airport and just phone them when you arrive on return. Rooms are small but comfortable and convenient. Pleasant desk staff. February 25, 2014
Rated 5.0 out of 5.0 by Top Notch Staff Management and front desk staff were helpful with directions , shuttle service and anything we needed . Always a smile . February 20, 2014
Rated 5.0 out of 5.0 by Affordable stay in Boston!!! Great price for large parties. Considering the location and free basic amenities (WIFI, breakfast, parking, pull-away bed, etc), this hotel is a catch. Thank you Sarahi at the front desk, and the housekeeper crew for being welcoming and attentive. February 12, 2014
Rated 5.0 out of 5.0 by Wonderful Weekend Stay My husband and I were very satisfied with our weekend stay at the Holiday Inn Express Boston. We will definitely stay there again for the following reasons: * clean room * refrigerator and microwave in room * free ample parking * friendly and professional staff * delicious complimentary full breakfast * close to shopping - South Bay Shopping Center * close to transportation and highways Couldn't ask for anything more! Thanks to all at the HIE - Boston!! February 5, 2014
Rated 1.0 out of 5.0 by Poor service and The overall experience was bad. It started with check in and ended with check out. The person who checked me in was incompetent and took a very long time to check me in and still sent me to the wrong room. When I complained about being put into a smoking room, they sent me to another room on a different floor and the new room was still being repaired by their maintenance man.. Rather than change rooms again, I waited for the repair to be completed. I had just driven six hours to get there and was very tired. It ended poorly too. they wanted to charge me for giving me the the wrong room. How would you rate this hotel, if it were you? February 2, 2014
Rated 5.0 out of 5.0 Nice place, excellent location We stayed at the Holiday Inn Express for some business in Boston for our daughter who is a student of MSPHS University. We really like this hotel All the staff was really nice and helpful. The room was really comfortable and clean. Location is excellent - shopping plaza next to it, minutes away from center of the city. February 2, 2014
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