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Holiday Inn Express & Suites Schererville

1773 Fountain Park Drive , Schererville, Indiana 46375

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 972 reviews
90%
Recommend This Property

Ratings Breakdown

972reviews

  • 5 Stars
    633
  • 4 Stars
    193
  • 3 Stars
    70
  • 2 Stars
    50
  • 1 Stars
    26

Good Stay

By

July 30, 2021

platinumelite

Found this hotel for a swim meet. While it was overpriced foe the value it was convenient to the meet. The rooms are nice but could use a bit of updating. Overall sleep quality and the room was good.

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Should have been a lot better

By

July 27, 2021

I've stayed at this hotel several times before because of it's proximity to a bi-annual event I attend so I've come to expect a comfortable experience. The hotel was renovated not long ago and overall it's in great condition.
Unfortunately, this being my first hotel stay during the Covid-era, I was extremely disappointed. The hotel was sold out or close to it so I paid a premium. However, when I got into my room at 4PM on Friday it hadn't been vacuumed, some trash from the previous guests had been left behind, and the sofa-bed - which I had requested due to there being two of us who didn't want to share a bed - had no linens. There were crumbs on the carpet, on the sofa cushions, and under the mattress. I called the front desk and the supervisor had to leave her post to come vacuum my room and provide linens for the bed because she was the ONLY employee working. (So she was answering the phones, checking people in, dealing with housekeeping, maintenance, etc. Think about that.) I made the bed - all the worker did was drop them off in a plastic bag. I've never paid for a hotel room only to make my own bed.
Throughout the weekend housekeeping was non-existent. Literally. No one ever came to straighten up, empty the trash cans, or even provide a fresh towel. And the hotel trash cans were also overflowing. By Sunday when I left my room to checkout, the hallway was littered with trash bags from people's rooms - mine included. It was gross.
It's gross under normal circumstances but living under a Covid cloud really amplified it.
My questions are -
1) How can Holiday Inn Express justify charging these high rates only to not staff the hotel and provide the most basic services?
2) How dare IHG proactively market this "IHG Clean Promise" only to completely disregard it in practice?
I would like to believe that this was a one-off experience and not the new normal. But should you be traveling to this hotel or any other Holiday Inn Express be wary and ask ahead. Otherwise, bring your own linens.

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Comfortable beds and great service

By

July 21, 2021

I highly recommend this place. Had no issues, the staff was very professional. As you walk in the building clean environment is clean overall cleaning is awesome.

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Comfortable bed, great service and early breakfast

By

July 18, 2021

The bed was very comfortable. Room is large and clean. And most importantly, being here for work, it was nice to be able to get up and have breakfast on a Sunday and still leave to get to work by 7. Most places have a late breakfast on the weekends.

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Well designed room and comfortable bed

By

July 17, 2021

Such a pleasure to stay at a hotel where the doors don't slam shut. It made it quieter and allowed us to rest well.

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Relaxing

By

July 14, 2021

club

Very quiet, clean, and friendly staff. Great place for rejuvenation

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Great accommodations

By

July 12, 2021

club

The staff went over and beyond making sure we had a handicap accessible roller in shower for my double amputee husband. I’m still excited about the overall experience with this site. It made my vacation stress free in that area. We’ll definitely be staying in that hotel again. Thanks so much for the kindness Schererville, Indiana ihg. This site is also on US 30. Plenty of restaurants, shopping etc.

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Significant improvement with change in ownership

By

July 09, 2021

platinumelite

As a frequent business guest at this Holiday Inn, I noticed a big difference in the cleanliness of the facility, the responsiveness of the staff and the quality of the stay after change of ownership.
The continuation of the oppressive COVID food policy at this Holiday Inn for the "included" breakfast service is unnecessary, oppressive, unfriendly and not in keeping with the policies of other eating establishments nearby.
We went out for breakfast.

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Nice hotel, could be cleaner

By

July 07, 2021

My room floors - both bathroom and carpet in the room weren't very clean.
The linens were great, crisp and clean.

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clean hotel great breakfast

By

July 06, 2021

Great hotel i stay there every time im in that area
good location plenty of food nearby

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Housekeeping failed

By

July 04, 2021

platinumelite

I usually don't complain but the level of uncleanness of my room was unreal trifling and nasty as my kids were pulling out the cushion for the sofa bed couch we found old mostaccioli every where and if that wasn't enough there was 3 chicken nuggets underneath the bench in the room I was so disgusted add that to the fact that it was hair all around the bathroom lead me to question if my room was cleaned at all! Just truly and utterly disgusted

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St Louis Trip

By

July 04, 2021

Decent stop on the way-quiet hotel. Easy to get to , several food choices nearby.

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