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InterContinental New York Times Square

Hotel Reviews for InterContinental New York Times Square
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 4106 reviews
81%
Recommend This Property

Ratings Breakdown

4106reviews

  • 5 Stars
    2387
  • 4 Stars
    838
  • 3 Stars
    404
  • 2 Stars
    217
  • 1 Stars
    260

Great location

By

2022 九月 06

The location is unbeatable! Blocks from Time Square, the subway, Penn Station, etc. The room itself was nice, beds were comfortable. One giant downside was the fridge was unusable because it was fully stocked. Removing the items simply to use the fridge would have resulted in charges. Saving leftovers, and therefore some money was not possible . . . The safe was also broken in our room.

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Excellent hotel

By

2022 九月 05

Stayed at this hotel as a 21st anniversary celebration with my wife. Staff were extremely friendly and always helpful. We stayed in a Skyview room on the 26th floor with lovely views of eight Avenue. Bed and pillows were totally comfortable and there was very little noise from outside interrupt a peaceful night sleep. Breakfast was plentiful and our waiters were always helpful with any advice we needed. The concierge put always ready with a smile and any advice we needed, and everything we asked reception for happened, again with a smile 100% recommend this hotel for staff quality and location

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Great stay!

By

2022 九月 05

We had a wonderful 3 night stay. The hotel is very clean, the bed was fabulous, and the hotel bar was fun. I slept in and was shocked how great it was to wake up to a wonderful view. The staff was friendly and the hotel location was perfect to walk everywhere. We loved it and will stay again and again. Thank you! Dr. Wendy

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quality room in a decent location

By

2022 九月 04

we asked for connecting renovated rooms and got them, but we were on the 7th floor so no great views. Rooms were still nice and quality with a good rainshower. wish they had free coffee downstairs (with milk), we had to order to our room for about $20+ including tip per day.
Hotel isnt far from all the action but far on the west side where its somewhat dingy/grimy. worked well for our purposes.

we are both plat elite members, but didn't get any recognition.

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Great service and rooms were very clean

By

2022 九月 01

This hotel is in a great location and the staff are very helpful.

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Quiet hotel with excellent service!

By

2022 八月 31

Great stay! Quiet, clean and comfortable room. Great shower and pleasant staff. Would stay there again.

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Stayed here often, now a tired hotel and would stay elsewhere

By

2022 八月 30

platinumelite

Have stayed here 20+ times over the last ten years and have loved the hotel. However this recent stay showed a tired hotel, poor service, a pretty ugly atmosphere outside the hotel and no longer demonstrates value for money. Sadly time to find a new hotel in NYC.

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Comfort

By

2022 八月 27

Bed very comfortable and view was excellent, welcoming staff was awesome

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Needs a Deep Cleaning

By

2022 八月 25

Stains on carpets and walls, mold in bathroom sinks and showers, fixtures and mirrors corroded, and that's after a first room assignment that was so filled with the smell of cigarette smoke that we had to move off the entire floor. On the up side, it felt safe and the beds were comfortable and the staff were super friendly and apologetic over the entire floor of cigarette smoke. Overall, for one night we tolerated the room, but I can't stress enough how disappointing the overall cleanliness and upkeep of the guest areas were. Just not a place I will stay again. Our high floor kept the street noise at bay. Just disappointed in how run down the place is and how poorly cleaned the room walls, shower, sink and carpets were.

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A Very Unpleasent Surprise

By

2022 八月 24

My experience did not meet InterContinental Hotels standards. The hotel failed to impress in basic things such as sending missing toiletries when asked the front desk. Not happy with the assigned and reassigned room (in fact, the latter was even worst than the former). Not happy with certain comment placed on my record by front desk representative regarding courtesy upgrades. Simply unacceptable.

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great location and peaceful sleep

By

2022 八月 23

this hotel rewards you with a comfy, quiet sleep in the exciting time square area.

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Good location

By

2022 八月 23

I liked how it was clise to the shops and Times Square. However, the person at the front desk was so rude. They did clean our room everyday, so we liked that.

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