My family stayed here for 2 weeks on holiday. We checked in very early (9am) and they not only had our room available, but they upgraded us to a suite and had the pull out couch made and ready for
us (3 of us were staying). Further, I don't know if this is standard in this hotel, but they even put a step stool at our sink which was useful our 4yr old daughter!
Ella checked us in, which I clearly remembered (even after 33 hours of travel) because she is simply very good at her job. She was very welcoming and prompt. She had a small conversation with our daughter, apparently the only requirement for a toddler to idolize somebody.
We had little interaction with anyone else due to sightseeing continuously. The room attendants were excellent, even leaving an extra box of tissues at my bedside, apparently noticing I was using these. I have never had this level of service in any US hotel, staying 110 nights in a hotel last year alone.
I highly recommend this hotel! [Less]