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Rated 3.7 out of 5 by 61 reviewers.
Rated 4.0 out of 5.0 by Great Service Even With Few Issues Check in process smooth and quick; staff was knowledgeable and extremely professional. Bath products were absolutely superior. Loved them! The rooms were very clean. The poolside areas to hang out were fantastic, and great for groups of people. A few things I wanted to point out - there was no coffee service with my coffee in the room (no cream/sugar). The pillows were awful. None of the 4 in my room were able to sleep for the two nights we stayed. They were just too high/lumpy. And there was green algae in the pool. Finally, we had a room with 4 people, but only were provided, both nights, towels/washrags for 3. We were given this hotel based on a soccer tournament we were in, and it was an excellent choice, really, for massive kids. The staff was patient and very good with everyone. July 2, 2014
Rated 5.0 out of 5.0 by Cleveland Great Job! Very nice property. Would stay again for sure! July 1, 2014
Rated 5.0 out of 5.0 by exceeded my expectations I would not hesitate to recommend this hotel to any traveler. I am really picky about cleanliness, this room was perfect. Carpets were clean, bathroom perfect, and crisp linens. Nice toiletries and an aromatherapy kit too. We ate breakfast at the hotel and it was better than most hotel breakfasts. We had only 30 minutes to get breakfast and we got there and we ate a delicious, hearty breakfast and were on time! The staff was very friendly. I will look for crowne plazas from now on when I travel. I hope that they are all as clean and as nice as this one was. The ONLY downside was there was some trash in the parking lot, bad impression but the inside was immaculate! The mattress was a bit on the firm side, I happen to like that but if you like a soft mattress you may be disappointed. June 25, 2014
Rated 5.0 out of 5.0 by Fabulous check in Attention to detail. I expect that at the Crowne Plaza. Front desk Pro Melanie made certain I hade everything I needed, right down to a cold bottle of water - Great Touch! She made me feel like a welcomed friend - not just a customer. The bar staff is always attentive and friendly. My room is comfortable with the ammenities I prefer. June 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel I attended a conference at the hotel I was very impressed with the facility and the staff. They were very accommodating and had great service. June 22, 2014
Rated 1.0 out of 5.0 by Needs better management attention and guest support Poor restaurant lunch service. Unacceptable computer and printer support. Poor attention to IHG Platinum members - no access to Club Room, upon check-in. Staff were friendly, apologetic and totally unresponsive to my complaints. I advised the GM before departing, so he could be made aware. June 21, 2014
Rated 5.0 out of 5.0 by Stay for a class The staff was exceptional and we enjoyed our stay but the hotel is a little old (not bad). Unfortunately internet/wifi was an issue in the meeting rooms and the sliding doors on our closet area never got worked on as we had requested. June 18, 2014
Rated 5.0 out of 5.0 by Excellent Service We used to the Crowne Plaza Hotel for our annual convention. The entire staff treated us like royalty. The service was top notch and the prices were very reasonable. The staff made our stay one of the most pleasant we have had. I would highly recommend this hotel! June 18, 2014
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