First of all, the property itself was gorgeous. Hands down this was the best Holiday Inn Express I have ever been in my life. Very clean room, gorgeous modern designed property, and conveniently
located near JIEXPO. Also, we received complimentary free a la carte breakfast menu on top of the free breakfast services provided, thanks to my platinum status. I think that’s a really nice way to acknowladge higher status member.
The only con to our stay was the hidden service charge. Before I booked the room, I double checked the total estimated cost and there’s no service charge. When we were handed our final receipt during the check out, I was surprised to see the service charge. Personally, it is not about the amount of money, but the lack of transparency of the total costs. [Less]