 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
|
Great customer service
ByJanis58
August 10, 2016
Had a very pleasant two night stay. The staff was friendly and accommodating. The room and bathroom was clean and spacious. The Shuttle service was convenient and prompt. I would definitely stay again.
Stay in Oakland
ByJanMrj
August 08, 2016
We choose to stay in Oakland vs San Francisco due to the price difference. It was fairly easy from this location to get to all the hot spots in San Francisco.
The parking was a little confusing at the hotel. It should have been explained up front when I told them I had a car. I knew there would be a cost but it was never explained what we would need to get in and out of the lot causing a backup the first time we tried to leave.
nice place
BySen49
August 04, 2016
They had a free breakfast but the area in which it was served was totally inadequate for the amount of guests.I ended up balancing a plate on my knee. It wasn't worth the trouble. The hotel rooms were excellent but there was considerable noise from slaming doors in the hallways.
BAD EXPERIENCE WITH THE FRONT DESK RECEPTIONIST
ByMozart1404
August 03, 2016
I have called 3 times at this hotel because of my reservations. The lady I talked to, was very rude and short. I didn't mind the first time, just gave consideration, maybe she had a bad day. The second time I called the same person who answered the phone, and she still the same. I didn't make it a big deal. The day I checked , she was on the phone. And she didn't even looked at me or even gave me a sign language to hold on. And after she's done on the phone, she just said OK?
I don't know her problem , but it seems like she's not happy with her job.
Another Great Stay
ByChiroAcuNutrition
July 26, 2016
As with many past trips, our stay with HIE is an important factor in getting to our meetings easily, and being comfortable while we rest.
Great breakfast, great shuttle service
Bydwm72
July 22, 2016
Great breakfast, great shuttle service, great view (third floor)
holiday inn express
Byanonymus070216
July 20, 2016
overall stay was great. although my roomie is short, we both didn't care for the handicap room, as i am a tall gal, therefore i had to stoop at a lower level.
Perfect for airport stay
ByABrave
July 02, 2016
Stayed at this hotel as we had a 6:20 am flight out the next morning. Very convenient to Airport. Shuttle on demand.
Shuttle will also take and pick up from local restaurants.
Stay prior to morning flight
ByMasha99
June 29, 2016
The hotel is clean and the beds are comfortable. However, staying at an airport hotel, we were expecting the airport shuttle to run every 15 minutes as they promised at the front desk. This, unfortunately, wasn't the case at 7AM on the day of our flight. The hotel's shuttle fits only 7 people, so we had to wait in line for more than 30 minutes to finally be able to get on the shuttle. It really jeopardized our timely departure at the airport.
If staying one night, this property is fine
ByKansasCajun
June 28, 2016
Due to the location of the property, it is fine if you only need a place to stay overnight to catch a flight or for a meeting. I don't plan to stay in this area for any length of time due to the location, the noise, cost and due to not having many places to eat nearby. I actually ate most of my meals at the another hotel chain's property a couple of blocks away. I wish the property had a pool as once it was dark, I did not want to leave the gated property due to its location and without much to do, very few places to eat, I found myself just staying in my room each evening. Was the property clean? Yes. The staff friendly? Yes. Did I feel safe once I was at the property? Yes. In and out stay, it's fine.
Overnight stay
ByWatch Hound
June 27, 2016
I was in town for business and this hotel is located within a few minutes of the airport. They have a shuttle that can will take you to the surrounding eateries, etc.
Great Shuttle to Oakland Airport
ByLynn123456
June 22, 2016
The shuttle was easy and fast to get to airport. I felt safe at this hotel and the staff was friendly and helpful.