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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 676 reviews
89%
Recommend This Property

Ratings Breakdown

676reviews

  • 5 Stars
    417
  • 4 Stars
    160
  • 3 Stars
    46
  • 2 Stars
    26
  • 1 Stars
    27

Give them a chance after renovations are complete

By

April 23, 2017

platinumelite

Unfortunately, the hotel is in a state of disrepair during ongoing renovations. The signs warning of construction noise were not exaggerating! I'm hopeful the hotel will better represent the IHG group after the renovations are complete. For the moment it's simply not worth the cost.

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Very comfortable Hotel

By

April 23, 2017

I would recommend this hotel to anyone the rooms were clean the atmosphere was charged with Excellence the people were very friendly and the hotel rooms were very clean I look forward to staying at this hotel again two thumbs up everything was just perfect

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Do not stay here

By

April 21, 2017

club

This property cancelled my reservation without letting me know. There was no hot water in shower and clerk said "yeah that sucks, I've heard that before. Hair dryer didn't work. Shuttle driver seemed great but dropped us off SO FAR FROM OUR AIRLINE!!!. Not comforting. Hope there's a room when I get back, but maybe not...so bad writing this while on vacation in Hawaii.

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Highly Recommended

By

April 21, 2017

platinumelite

Great facility and friendly service. Room was comfortable and clean. The location is convenient and quiet. The breakfast was better than expected. Good variety and entres were hot and fresh. Desk service fast and courteous.

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Oak stay

By

April 20, 2017

Not the best hotel...lots of construction. The rooms were very average. Hot tub was drained.

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Great stay!!

By

April 19, 2017

Always enjoy staying here. Food and Service have never been disappointing!

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Wonderful staff. Comfortable bed.

By

April 18, 2017

club

We needed a nice room for the night as we had an evening lay over in Oakland. This was wonderful and fit the bill.

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Great service

By

April 18, 2017

club

Close proximity to Oakland airport. Great shuttle service there. Sleep, park, and fly package. Just try not to get a room by the elevator, so loud all night, especially during spring break.

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Great bed but no hot tub

By

April 12, 2017

club

Need tub and or pool, great bed and was clean but needeneededbto relax

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Professional staff, quiet peaceful room, excellent breakfast, great value

By

April 11, 2017

club

Great value! The desk staff and shuttle driver were pleasant, professional, and helpful; room was relaxing, peaceful, and quiet; breakfast was fresh, healthy, and inviting; the hotel ambience overall was relaxing and enjoyable - clean and nice without being drowned in bleach and chemical cleaning smell. Definitely will choose this hotel again!

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$10 per night to park!

By

April 11, 2017

club

Very clean and quiet property but you are greeted with a gate and parking ticket machine. $10 overnight and $40 for 7 nights. Convenient for airport and sporting events. I don't care for this policy, and being a multiple times guest, I will be taking my business elsewhere. They priced themselves out of my future plans.

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Oak

By

April 10, 2017

club

Was a good visit and look forward to visiting this property again soon

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