 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Nice place to spend the weekend
ByKathy767
November 17, 2020
Great customer service and really nice room to stay they make you feel welcome very clean rooms
Wonderful experience at the Oakland Airport Holiday Inn Express
ByJq84gc
November 14, 2020
From the moment that I walked in the door I felt like I was being well taken care of. I was staying here shortly after surgery and with how helpful the front desk worker had been I felt pampered and taken care of in a time where I wasn't functioning at 100%. The hotel was very clean and felt like they were handling the covid situation in a safe way. The bed was extremely comfortable and the room was very clean.
Adequate for these times
ByTTMD
November 13, 2020
I was disappointed and confused by the fact that their shuttle only operated after 1700 hrs.
The sleeper sofa was without linen.
The suite was such that there should have been a queen size bed in the empty room area/alcove, but there wasn’t.
Great stay
ByMrs.J
November 12, 2020
Overal great stay I never been to Oakland but in that "area" I was surprised that there was really no big problems with are stay, it was nice and clean, the staff where all nice, no problems with other guests, only little problems was that the fridge did not get very cold, but it was a cool, and my complimentary mouth wash was open, I did try to find the cleaning staff and ask for a new one but they barely spoke English, I ask if I could get some mouth wash and she said, and what I understand cause I speak so so Spanish, but what I understood was the mouth was in another place and not on her cart, and I thought she would bring some but she didn't. All in all I try to stay at Holiday inn all the time so far I stayed at two, i would like to always stay at a holiday in everywhere I go and get points for staying, and it's been good so far.
Poor Customer Service
ByDonAZ
November 12, 2020
The staff did nothing to help my family out with transportation. We could not get Uber or Lyft and the hotel refused to drive the shuttle. We were late to our events and our return flight home because the staff did nothing to help.
Great stay
ByTori
November 11, 2020
Great stay no complaints it was awsome no problems with breakfast other than getting in and out the gate key
Excellent Place to Stay near Oakland Airport
ByBill
November 02, 2020
Great value, comfortable accommodations, good location, safe area, clean, clean, clean, professional and very nice room.
grandkids visit
ByTaxlady7
October 31, 2020
This hotel was very convenient for airport shuttle services. Only 5 min away.
We requested an upgrade which we usually get but the clerk's English was not good enough to understand our need. We asked 2 x and he still didnt understand.
There was slight noise in the middle of night from outside but not really bad. I am a light sleeper.
Overall it was a clean very good place. I would stay again
Best Front Desk
ByAaron
October 30, 2020
Amazing how productive people can be when they hire right. The manager is very sweet she is! The gentleman who always seems to work the front when I'm there is a one man show. Yet through all of it he remembers my name (I've stayed maybe 3 times prior) he's exceptionally professional and extremely courteous. I doubt im supposed to comment but on my last visit a young lady who was not the guest was screaming at him for not letting her in to a room. I get it. She was a friend (supposedly but I believe) who left stuff behind but he can't just give out room keys (what if she was lying). She got really really ugly called him names no one (for any reason) deserves. Yet he thru this ordeal stopped by name smiled (thru mask) welcomed me. He had everything perfect! True professionalism!
Comfortable, clean and great Service
ByWasp55
October 29, 2020
We have used this hotel for several years when we fly from Oakland. The staff is always polite and helpful. Check in/out is easy. The hotel is a 5 minute shuttle ride to the airport. They offer a Park and Fly package that gives you up to 7 nights of parking with any additional days cheaper than the Airport LT Parking. Their Parking area has a security wall with cameras and limited access.
Comfortable bed and great service
ByRonB
October 25, 2020
Best place in Oakland for a business traveler. Loved the suite! Perfect for small meeting...
Great Friendly Service
ByMeltunes
October 25, 2020
Our shuttle driver was over the top. He was friendly and very prompt. Very nice service.