I travel through Brownsville 2 to 3 times a year. I'd previously written a poor review from my prior stay. After that review, a representative wrote me and email apologizing for the trouble I'd
experienced and did their best to correct the situation...
I was pleasantly surprised to find that all of my concerns had been addressed this go around. I got the "right" room and the staff was extremely friendly. I will return to this property for sure in the future. Glad to see the nice turnaround in service.