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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1001 reviews
89%
Recommend This Property

Ratings Breakdown

1001reviews

  • 5 Stars
    605
  • 4 Stars
    232
  • 3 Stars
    88
  • 2 Stars
    40
  • 1 Stars
    36

Above and beyond my expectations

By

December 10, 2019

club

From check in to check out I was amazed at this property. Clean and great atmosphere. Staff was attentive, friendly and, and meet my needs.

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很好

By

December 05, 2019

整体都很好,小朋友也很喜欢这里,特别是游泳池,每次去住酒店都一定要带泳衣去游泳。

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Very nice hotel

By

December 05, 2019

Great first impression. Warm feel environment and very well kept, clean, inviting rooms. I will definitely consider staying here again when I'm back in the area.

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Nice hotel, but bad noise insulation

By

December 04, 2019

The room I was assigned was super noisy, and windows were not noise-insulated. I couldn't sleep well during night, plus conversations from other rooms were audible also.

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Heating wasn’t work well in Guest Room 649

By

December 02, 2019

club

Tried to get warmer at the night of 11/29/2019 by setting 75 on the thermostat controller. But the heater/air conditioner wasn’t responded to generate hot air but the fan still output cold air.

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Dated and requires update

By

December 01, 2019

platinumelite

This is my third stay at this hotel, and each time I notice the standards are slipping. This time for a longer stay I was offered a basic room with peeling wallpaper and unclean bathroom. The presence of very noisy neighbours and proximity to the vending machines and elevators was a bit too much.
Asked for a change of room and was given another basic room with the comment “we can’t do much about the noise”. Checkout was by a bored looking person at the counter who couldn’t be bothered with normal niceties of social behaviour. No question about how my stay was, or if I needed to pass some feedback on.
The hotel could do with some serious updating and at the same time recognise members who are of a certain status.

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Solid

By

November 29, 2019

club

It was a nice stay. About what you would expect although a little pricey.

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Vacation trip to SF Bay area

By

November 29, 2019

platinumelite

A convenient location to access north, south, and east bay area. The hotel is ok but room size seems to be small, pillows are too hard, sofa in the room isn't too comfortable (I think it is a safa bed).

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Decent stay

By

November 27, 2019

club

Overall an above average experience.. this is in comparison with other crowne plaza experiences in terms of ambience, value for money etc. the furniture, carpets etc are ageing and needs a replacement

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Great reception staff and comfy beds! Will be back next week

By

November 26, 2019

Friendly home from home, very helpful staff, rooms are clean and comfortable and the food is fine. Can be a bit noisy in between rooms depending on your neighbours!

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Great business hotel

By

November 24, 2019

Located close to the airport (15 minutes at most times of the day), and 5 mins walk from the business area of Foster city.

All staff I interacted with were friendly and efficient.

Breakfast had an extensive choice, and great quality.

Evening meal was perfect, great steaks (a must try)

Upgraded to a suite as part of IHG program, and was extremely comfortable ... Perfect sleep.

Thanks to the staff, I had a great short stay, and highly recommend this location

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Good hotel

By

November 24, 2019

club

Hotel was good, rooms were a good size and food, general area were good.

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