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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 677 reviews
85%
Recommend This Property

Ratings Breakdown

677reviews

  • 5 Stars
    405
  • 4 Stars
    150
  • 3 Stars
    64
  • 2 Stars
    33
  • 1 Stars
    25

Palo Alto Escape

By

July 20, 2017

club

The hotel was an Oasis of comfort and convenience and well located.
The staff were very friendly and although a busy convention and wedding venue-relatively peaceful.

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Jewel in Palo Alto

By

July 19, 2017

Not sure why they call this a "cabana" hotel, or why our room was called a "poolside cabana", but the fact is, the pool is awesome and has umbrellas and a couple canopies or "cabanas". The bar serves drinks in plastic for poolside, and it was great to beat the heat of the weekend and stay in air-conditioned room and use the pool!

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Pleasent

By

July 17, 2017

Open access areas recently refurbished, good working areas. Also reasonable small meeting room with soft furnishings, but needs to be booked ($85/hr). Beverage/food tablets available across the open access areas for ordering to bring direct to your seat. Room was comfortable as always.

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Nice Hotel

By

July 14, 2017

Nice clean and comfortable rooms. Pool area is nice and relaxing environment.

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Very nice atmosphere and amentities

By

July 10, 2017

club

The hotel had a very attractive appearance and had the amenities that I wanted, i.e. a restaurant, an exercise room with a good variety of equipment, and a swimming pool that is actually large enough for an adult to swim laps.

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Nice facility

By

July 10, 2017

club

Overall nice clean facility and good service. Restaurant is on premises, open late. Very convenient. Breakfast was inicluded and better than most of hotels. Good value. Especially for this area.

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Overbooking beware

By

July 10, 2017

club

Overbooking beware. Even with a credit card and call to ensure room was reserved upon arriving at 11 pm. Room was not available. And had to move hotels for one night -on my own.

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Room accomodations could be improved

By

July 07, 2017

club

I was not that impressed with the quality and décor of the room for the money.

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Perfect for a wedding hotel!

By

July 05, 2017

club

Stayed here for a wedding and it was great! Nice staff, very clean and close to a lot in Palo Alto!

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Good value

By

July 05, 2017

club

Came here for a wedding. Good value. Friendly staff. Comfortable beds and clean rooms.

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Excellent choice

By

June 30, 2017

This hotel is an excellent choice in the Palo Alto area. It is on the pricey side but so are most of the hotels in that area. The service is excellent, food choices are nice. Overall a very pleasant experience.

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Nice hotel, nice staff, not that good of a room

By

June 28, 2017

club

The hotel staff was very nice and accommodating. The overall hotel was very nice. I enjoyed the free diffused water in the lobby. Hotel bar was nice and empty. Good moscow mules. The room was pretty humid and warm. The AC wasn't working properly. It was warmer in our room than it was outside (in July).

Also, I added breakfast on to my reservation but wasn't told by the customer service person on the phone that it ended at 9:30am (that's pretty early to end breakfast). If i'd known, I wouldn't have added it.

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