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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 736 reviews
93%
Recommend This Property

Ratings Breakdown

736reviews

  • 5 Stars
    515
  • 4 Stars
    135
  • 3 Stars
    46
  • 2 Stars
    25
  • 1 Stars
    15

Great stay!!

By

May 27, 2017

Recommend Everytime!! Great stay. I always choose this hotel over any others! Food portions are huge.. You will never go hungry!!

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Local Homeboy

By

May 25, 2017

club

Great stay! Good value for the money! It was nice to see the old building standing after leaving the area for over thirty years.

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Great hotel!

By

May 24, 2017

club

Excellent customer service feels like you know them for a long time!

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CROWNE PLAZA

By

May 24, 2017

TERRIBLE...FRONT DESK STAFF COULDNT TELL ME WHERE GYM WAS....HOUSEKEEPING WOKE ME UP UNNECESSARILY...THEY DIDNT CLEAN MY SONS ROOM...SUITE FOR HIS WEDDING...AIR CONDITIONER WAS FILTHY

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An awesome place to stay and relax

By

May 23, 2017

platinumelite

An awesome place to stay and relax The staff was great they had a reception for IHG members and it was a very fun night my room was clean and the bed was very comfortable I give this place 10 stars

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Great hotel experience !

By

May 23, 2017

Excellent facility. Great staff , room very nice and clean. Was attending a party and the function staff were very professional
Good value for rate and I would definetly recommend this hotel to anyone staying in greater Suffern-Mahwah area.

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Very Nice Hotel

By

May 23, 2017

club

Perfect Hotel for any functions in the area. You won't be disappointed.

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Great Lobby

By

May 19, 2017

platinumelite

I really liked everything about this hotel. The lobby was the most beautiful part about it. The koi pond was a rarity that made the specific Crowne plaza unique.

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The Best in Its Class

By

May 17, 2017

Very friendly and attentive staff, great customer service. Room is clean, chic, quite and comfortably furnished. Lost of quality choices at breakfast. So far the best Crowne Plaza I've stayed.

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Suitable room and great service

By

May 17, 2017

club

Dedicated staff and beautiful location. I have enjoyed every single minute there.

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服务一流

By

May 17, 2017

platinumelite

前台很热情, 半夜check in, 前台服务人员精力充沛,热情洋溢的接待客人,让我这个一路在纽约ihg旗下不开心的经历顿时烟消云散。半夜很冷很冷,前台服务人员边和我交谈便拿出来一个小暖气让我烤手。让我备受感动

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Good clean hotel

By

May 14, 2017

A good hotel that is very clean. Good service. The bread
Kfast is very good with excellent service.

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