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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 1377 reviews
94%
Recommend This Property

Ratings Breakdown

1377reviews

  • 5 Stars
    1007
  • 4 Stars
    239
  • 3 Stars
    66
  • 2 Stars
    37
  • 1 Stars
    28

New York

By

November 08, 2019

The hotel is in a great location close to restaurants and expressway. We enjoyed the breakfasts in particular. The staff was very friendly and we felt at home. I am sure we will go back to this location of Crowne Plaza again

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Great staff

By

November 05, 2019

club

Well worth the price. Great value. Perfect for wedding guests or business. Convenient location

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Anne -business stay

By

November 04, 2019

Very nice hotel, conveniently located right off of highway. Very quiet and warm at night, cookies in the evening, friendly staff!

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Rude staff

By

November 04, 2019

Our check-in experience was pleasant, however, it all went downhill from there. We went to the Hotel restaurant for dinner and the hostess/waitress didn’t even greet us. She acted completely irritated and informed us in a very unprofessional manner that there were no hamburgers available. I understand that restaurants run out of food - but her manner was so abrasive. She didn’t apologize for the inconvenience or offer any suggestions. Until we left the restaurant she never smiled or said replied by saying “you’re welcome”. Also, upon leaving the Hotel the next morning, the woman at the desk also acted disinterested. She was looking right at me when I said goodbye and she never replied or changed her facial expression. The staff acted as if guests are a bother.

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Newly renovated and clean hotel

By

November 02, 2019

The Crowne Plaza was very comfortable, clean and inviting. the staff is very helpful and pleasant! We will be back!!

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Great Hotel

By

November 02, 2019

club

This is a wonderful hotel, very clean with a friendly staff. My only complaint is the bathroom lights are too dim. Needs brighter bulbs!!

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Home away from home

By

November 01, 2019

club

The hotel and room is always clean. The staff is friendly. After a long day, I know exactly what I'm coming to and I feel welcomed and comfortable. I love the scent of clean, fresh linens when I walk into my room. I typically sleep with a fan and there is an option to turn the room's fan system so that it runs constantly.

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Quiet comfortable room

By

October 31, 2019

club

The hotel was ideally located for my purpose. The room was clean and the bed was very comfortable. I requested a particular room since this was a 9 night stay and my request was granted. One night the parking situation was an issue due to a function at the hotel. I came in late and had a hard time finding a spot. The buffet breakfast was excellent. All the staff was friendly and polite. All in all it was a nice stay with no big issues. I would definitely recommend this property.

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Exceptional hotel experience

By

October 31, 2019

All good with this location. Close enough to easily visit my daughter at West Point, but far enough away so she can relax when at the hotel.

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Very nice hotel

By

October 29, 2019

club

Stayed overnight for a wedding and found our stay enjoyable beds are large and quite comfortable wide variety for our breakfast the next morning

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clean rooms

By

October 28, 2019

club

this was my first stay at the Crowne Plaza. I would definetly stay there again. Rooms were clean, bed and pillow were comfortable.

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Comfortable Bed, peaceful ambiance

By

October 28, 2019

club

I had a pleasant stay as part of a business conference. In fact, I wouldn't be surprised if my company has us return next year. The facilities are great for a group of size and the respective rooms were comfortable and spacious

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