Generally a nice stay, room we had needs refurbishing as in places very dirty, ie bathroom.
Not enough staff on at checkout, long que only one person who was checking people in and out, we had to
contact the hotel by telephone to get invoice sent by e mail as we waited 10 minutes and then left other wise we would have been late for our appointment.
The Reduction in price by being an IHG member, made the stay tolerable, I would have been extremely disappointed and asked for a different room had we had to pay the full price. I appreciate it is a big hotel, but cleanliness in certain areas needs more attention. Please view as feed back not criticism. [Less]