Great hotel, great rooms and great staff. The hotel's location near the Brussels airport (free shuttle service) and proximity to the city makes it a MUST stay.
However, there are some minor issues
that prevent it from being outstanding.
1. The astro turf like carpet in front of the revolving entrance door is a disaster. It's comparable to slugging your suitcases through gravel.
2. Although a member of IHG, the staff was unable to locate us in the system, so not only didn't we get the points for our stay but we also missed out on the room discount.
3. Dinner at the bar was great, but the Belgian waffle with cream and chocolate dessert needs to be either taken off the menu, or fixed. As is, it's unworthy of a country that prides itself on having the best chocolate, whipped cream, pastries and desserts in general, in the world.
4. Breakfast at the hotel before our long flight back was on our to do list until we noticed the outrageous 25 Euro per person price tag.
In essence, some negatives experiences, but none that would stop me from staying there again in the future. [Less]