Hotel is in a good location close to lots of tourist attractions and a number of subways making it easy to get around. Hotel is very clean and the rooms are spacious and well equipped. Hotel has a[More] small gym with some free weights and cardio equipment which was good. Restaurant has limited menu but there are plenty of places to eat close tot he hotel. My only criticism was that I had an issue with an IGH offer and despite speaking to 4 members of staff, none of them seemed willing to help, each one telling me to speak to someone else, I gave up in the end.[Less]
Address is misleading; elite status is unimportant
I wanted to enjoy this property. But:
I was upgraded to a room with no street-level windows
I was asked to pay 30Euro for club access
I was asked to pay 10 Euro per hour for late checkout; I was[More] initially not given two gratis hours.
the property is not even close to the Potsdammer Platz; quite misleading. Indeed, the neighborhood is uninviting.
At check in my status was not recognized; I was offered no points or drink voucher.
Excellent choice for business or leisure
Stayed 2 nights on a business trip. The hotel is well designed, very comfortable and well located as in a quiet street but within a 10 minute walk of Potsdamer Platz. The staff are very welcoming and[More] helpful. Thoroughly recommended.[Less]
Very comfortable stay.
A very agreeable hotel. Friendly, helpful staff with a good local knowledge. Room was very spacious, fresh[Less]
Very good hotel and excellent location
By Gunnar and Sigga
I liked the frindliness of the staff and the spa area[Less]
Comfortable in a great Location
Super location near the zoo. Handy for public transport - a must in Berlin.
Very professional and friendly staff. Nice comfortable bed and quiet despite the busy street. Good selection choice for[More] breakfast.
Bar opening times and choice of beers a bit limited for Germany.
Enjoyed my stay and would stay again[Less]
Really excellent location for a visit to Berlin - with the downtown sites all within walking distance. The only complaint was that the room was very warm and the heat controls were not effective -[More] but it could have been the wonderful weather we had during our visit :-).[Less]
I have stayed only one night, but it was worth it. Not many bad comments, maybe the only one that I was not really verbal welcomed as a platinum member, and no upgrade from the room, but I received[More] welcome points later automatically. And I could skip the waiting line if a just arrived bus with clients...
Parking was free, what in a previous Berlin HI hotel needed to be paid.
Room was very nice, clean, and beds comfortable.
Internet works well.
Breakfast was huge !
All by all a very good stay, and for that price I couldn't find anything better !
I will come back ![Less]
Great breakfast, working air condition, quiet, competent service crew[Less]