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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

3.9

based on 1913 reviews
79%
Recommend This Property

Ratings Breakdown

1913reviews

  • 5 Stars
    896
  • 4 Stars
    481
  • 3 Stars
    214
  • 2 Stars
    187
  • 1 Stars
    135

Greatly Disappointed

By

October 13, 2019

club

Before I start with the review of the stay I want to point out that Treyvon and Danard (spelling may be off) were incredibly professional and great to work with when I came to them - I wish I could say the same for the rest of the staff.

Started at check in - I booked a stay that should have had a parking package but I was told didn't exist at check in - was resolved but it took a lot of back and forth with staff and corporate office.

Held the door for staff that were carrying quite a bit of luggage for another guest (because it's the right thing to do) - as we crossed paths again this time I was bringing my luggage and they had nothing I was totally ignored in terms of holding a door. We made eye contact but this was just a flagrant disregard for courtesy. Not saying I need white glove service but just be a decent person - something we should all follow.

Getting into the room it smelled very musty to the point where I had to personally febreeze it.

Middle of night on the first night I was using the hotel provided microwave and the circuit blew - waited over an hour for someone to come to the room - ended up going down to the lobby for them to switch my room at 130 in the morning - nice enough to compensate me for a night but nonetheless a major disturbance. Plus that room didnt have knob on the microwave so I ended up not eating.

The elevator made a knocking sound at each floor and caused the doors to clank and shake - also stopped between floors for about 15 seconds. Which we could hear as our room was right behind it so as people used it the clanking would wake us.

Also I left a pair of sunglasses that I know for a fact I left on the desk as I was using the lamp as a holder for them. About an hour into my trip back home I realized I had left them. Called to report it and oddly they weren't found - (not stay related but nonetheless another "omen" to the trip)

Overall I was incredibly unhappy.

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