Rated 4.1 out of 5 by 197
Rated 5.0 out of 5.0 by gigi-gatorgirl Nice Experience
I stayed two nights at this hotel when my daughter played in a lacrosse tournament. This was one of the tournament hotels. While it seemed far from the tournament venue, we enjoyed all of the things to do in the area. There were many good restaurants nearby, as well as shopping. The hotel was very clean, and staff were attentive and friendly.
June 21, 2016
Rated 5.0 out of 5.0 by HTSALES Excellent Stay!
The overall hotel is excellent. Friendly staff and very clean.
June 19, 2016
Rated 1.0 out of 5.0 by CompleteDisaster Worse Experience Ever
To start things off the Front desk manager was the rudest ever. He stated this IHG location doesn't accept Military ID only Driver's License. Also, I reserved a handicap room and he changed my room preference to accommodate another guest without my consent. He actually asked me if I really need a handicap room. The handicap room was booked due to my 80+ year old guest who has a disability. He was loud and very unprofessional. My overall experience with this stay was a complete disaster.
June 16, 2016
Rated 3.0 out of 5.0 by MarTip Comfortable Bed
Room was clean. The bed was soft and roomy and clean. The bathroom was well-stocked with the necessary amenities..
June 1, 2016
Rated 5.0 out of 5.0 by Shooterguy Nice place, very clean
We stayed there to see my grandson off to boot camp. Nice property, clean room, good in house restaurant. Lots of shopping nearby, located right off of I-95.
May 27, 2016
Rated 5.0 out of 5.0 by RockytopWV Friendly Staff with Comfortable Room
Great customer services, hotel was nice, very clean and comfortable. Easy to relax in spacious quiet room.
May 26, 2016
Rated 2.0 out of 5.0 by Almiga Poor Housekeeping
Room not clean. Floor poorly vacuumed, if at all. Widows smeared and dirty, looked like kids wiped their hands all over the window as high as they could reach. At check-in I was informed that the batteries in the lock needed to be replaced, only a five minute job. After leisurely unpacking the car and wheeling the luggage to the room, the service tech was still working on the lock. Bad batteries were not the problem. The service tech was very helpful and polite. He did what was necessary to get the job done, unfortunately, we could not leave the room until the lock was replaced and functioning.
The most offensive issue was a large wad of coarse black hair on one of the chairs and more at spots on the same chair. Very disgusting! See enclosed photo.
All of this at the a rate almost double website posting. And I happen to be an IHG member! What would it have been as a non member?If I received an AARP discount or a Military discount (I am a Disabled Veteran) I did not see it. At least the bill recognizes my membership!
We spent the following night next door at another facility for half the rate in a spotless room! And I was not an HHonors member when I registered. I am an HHonors member now!
We spent 5 nights in a HHonors facility in Columbus GA for less than half for each night!
I believe a refund is in order!
May 25, 2016
Rated 5.0 out of 5.0 by Mindy70 Great Experience
The hotel is in a great location. Property is very nice and the staff was very friendly. Would definitely stay here again.
May 24, 2016