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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4

based on 680 reviews
83%
Recommend This Property

Ratings Breakdown

680reviews

  • 5 Stars
    284
  • 4 Stars
    225
  • 3 Stars
    85
  • 2 Stars
    43
  • 1 Stars
    43

small hot room

By

January 20, 2017

London is not known for large hotel rooms, but this Holiday Inn should really be renovated. I luckily was only there for one night, but it was not a pleasant night. The room was very hot and the buttons to change the temperature did not work. I found this out when I went to bed, and experience tells me that reporting something like that to reception will lead to either an hour long disturbance of my rest or an apologetic reaction that they will report it to the technician first thing in the morning.

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Good location, if a little pricey

By

January 20, 2017

club

Good location very close to Oxford Street and that part of London. The location probably reflects the price which in fairness was competitive with other hotels in the area

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Trow

By

January 19, 2017

platinumelite

Great location . Great staff . I stay here regularly

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Responsável oriental do restaurante no café da manhã

By

January 19, 2017

club

A responsável oriental pelo café da manhã poderia ser um pouco mais simpática com os hóspedes.

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Overnight in London

By

January 19, 2017

club

Hotel a good location for central west end, on quiet and peaceful street.
Everything as you would expect, friendly staff, good room quality.

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Great location

By

January 19, 2017

club

Great location, comfortable room
Close to oxford street and Bond Street. We have stayed here a couple of times when we have booked an evening in London

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General upkeep

By

January 18, 2017

club

The room was a little tired looking and in need of freshening up,bed was comfy and the staff very helpful

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Good beds and great breakfast.

By

January 18, 2017

Very central hotel. Handy for underground and shopping in very quiet area of central London.

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Excellent location

By

January 18, 2017

platinumelite

The hotel is ideally situated for shopping in the West End of London. Staff are excellent.

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Disappointed

By

January 17, 2017

Normally stay at the Holiday Inn Mayfair, but location was good for Oxford Circus. Public rooms are great and have been refurbished but the room was small, dated and in need of some refurbishment. Bathroom very small and panel coming off the door, old fashioned bath and marks on walls etc. Staff were very helpful and friendly

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Holiday Inn near Selfridges

By

January 16, 2017

platinumelite

Quiet and yet near to Selfridges, this hotel provides what you would expect from holiday inn, upgrades available for Isg members and all staff very pleasant.

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Ok, but needs better maintenance

By

January 14, 2017

Hotel is ok and economical, centrally located.
Main negatives are around the low level of maintenance on items such as room air conditioning and items such as shower rails not being fitted correctly.

Posted byHotelStaff
January 16, 2017
Dear Phil6929, Firstly thank you for staying with us recently and for being a Spire Member with our Rewards Club. Please accept my apologies that there were maintenance issues in your room. I will look into with Housekeeping and Maintenance. I am pleased that you enjoyed our central location. If there is anything further we can do please do not hesitate to let us know. Kind Regards
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