We were in town for a family memorial service and really enjoyed our stay. The hotel was clean, the staff top notch and the price was great. One night we thought the warm cookies were served at 5:00
pm but it was later at 7:00 pm. The front desk clerk led us to the back with a big smile and let our niece sneak in to grab two chocolate chip cookies. :)
And upon our return home, we received a handwritten note from Jenn expressing her condolences and hoping everything went well with our stay. In all our years of travel all over the world, we have never experienced such personal customer service.
What a great staff and we love Holiday Inn Express! [Less]