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Holiday Inn Express & Suites Bessemer

5001 Academy Lane , Bessemer, Alabama 35022

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 607 reviews
90%
Recommend This Property

Ratings Breakdown

607reviews

  • 5 Stars
    425
  • 4 Stars
    109
  • 3 Stars
    33
  • 2 Stars
    18
  • 1 Stars
    22

Good but hate the beds

By

December 07, 2019

Everything is satisfactory but I hate the bed and pillows there to hard the pillows to soft

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Excellent stay

By

December 05, 2019

club

We had a wonderful stay at this hotel while visiting family in the area. The rooms were clean and well appointed, the breakfast had lots of good choices, and the staff was courteous and professional.

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Clean and comfortable

By

December 04, 2019

platinumelite

Overall a near perfect experience. It was clean and user friendly. The buffet was not full 30 minutes before ending

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Clean room great staff

By

December 02, 2019

club

Room was clean, bed was comfortable, staff was great . I would recommend this facility to anyone that is working in the Birmingham/ Bessemer area. Easy access to the interstate for quick travel to and from the city. There was also several good restaurants in the immediate area, making it easy and convenient to grab a meal on the way back to the room.

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Mrs. Walker

By

December 01, 2019

club

The bed was very comfortable. Even though the cleaning service employees were off work my family

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Stay Anywhere But Here

By

November 22, 2019

club

Autocorrect got me, and this field won’t let me scroll down to make corrections. Before you read anything else I’ve written, you should know that you can rent a FULLY FURNISHED three-bedroom home in the area for LESS than what this hotel charges for their “king suite” (It’s a room with a cheap sofa and coffee table in it). Also, I tried to call the manager on two different days during my stay to ask about extended rates for the hotel for weeks and/or even a month, and every time I called (five total), I was told that she was unavailable.

Geez. There is so much. The front desk crew should all be replaced. Every dang evening, I would have to get a new key made, because my door wouldn’t open — even though I’d paid for a week. It’s extremely inconvenient. The front desk lady that checked me in was pleasant. The other woman was outright rude. Housekeeping is a joke. I actually contracted athlete’s foot from the tub. Two of the days I stayed there, they didn’t even take the trash out. Only of the seven days, I was given a bathMay in the bathroom. I ran out of toilet paper, and it was never replaced. I ran out of coffee and housekeeping didn’t refill it. However, housekeeping DID take the tips I left.

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Great stay

By

November 13, 2019

This was a great choice. Friendly staff and great location.

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Very nice hotel

By

November 12, 2019

club

The hotel was super clean. Friendly service . The breakfast was nice and lots of variety. I would definitely stay here again

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Very good stay

By

November 11, 2019

platinumelite

Had a very good experience at this Holiday Inn Express

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Another satisfied customer

By

November 04, 2019

I enjoyed my night at this location. It was an uneventful stay, which is good.

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clean room, comfortable bed, hot

By

November 04, 2019

club

The room was very clean and the bed was comfortable. The only problem I had was the air conditioner would not go below 65 degrees (which is not a problem with most).

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Great service

By

November 02, 2019

The cleaning team that works there us absolutely amazing. Work around my schedule to keep my room clean and me energized. Tammy at the front desk always welcomes you with a laugh and happiness.

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