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Holiday Inn Express & Suites Germantown - Gaithersburg

20260 Goldenrod Lane , Germantown, Maryland 20876

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 939 reviews
95%
Recommend This Property

Ratings Breakdown

939reviews

  • 5 Stars
    696
  • 4 Stars
    165
  • 3 Stars
    46
  • 2 Stars
    21
  • 1 Stars
    11

OVER THE TOP SERVICE!

By

February 12, 2019

platinumelite

As a Trainer in Customer Experience, I just have to tell you that my recent stay blew me away!

I pulled up to the front door where the cheerful manager, Yolanda, was assisting her crew power washing the entrance. All three stopped to greet me and were sure to move their hose as not to trip me. Impressed.

When I reached the front desk, Samitha, gave me (by far) the best welcome that I've received at an IHG location. She lit up like a Christmas Tree and said, "We've been expecting you!" She thanked me for being a rewards member and offered me complimentary water.

Also the CLEANEST IHG establishment I've been to, including the front desk, the halls, the elevator, and my very SWEET Suite!

I actually called my husband to brag on your staff and my excellent Client Experience with your team. He then used my testimony as an example for his large dental team that day. You've created a terrific culture of excellence here and I will tell everyone who will listen.

T, Business Traveler

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