The hotel contracts a reliable, frequent shuttle which made several trips back and forth to the airport very easy. The shuttle is charged on the way to the airport(not coming in), but it is a minor
fee and consistent with the practice of charging for transportation in Germany.
The hotel itself is nowhere near anything, so the shuttle is a big help to get to the S-bahn at FRA. The facilities are a little worn. And, please, get rid of the liquid soap dispensers...I think this is a big negative for HIX's in Europe. It makes you seem more downmarket than you really are...
But, the staff makes up for some of these challenges. They were very responsive to needs, friendly and helpful. I think they were the best part of my visit. [Less]