Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience
4.4
89%
Recommend This Property
Nice and clean hotel
ByTTT2021
January 10, 2022
This is a very good hotel close to the main HW 405 and the South Coast Plaza shopping. Hotel clean and room are very clean, nice clean bed and bathroom. Also, the equipment of the fitness center are very good. We stayed there for 5 nights and we would stay in this hotel again. We give 4 stars because the parking spaces are too small for the full size SUV.
Standards fell short
ByJayM
January 02, 2022
When I think of Crowne Plaza, I think of mid tier hotel chain that is a little upscale with some signature features but this location I feel does not have any character. Especially in the location it's in. I feel like it's just a standard hotel similar to the Holiday Inn. For instance, when you look at the doors, it's all worn and the corner of my shower had some damage to it. It is a little run down and need some renovations. However the staff were attentive and friendly and it's located near great restaurants and the mall.
Clean room
ByRioq
December 19, 2021
Very convenient location and the room was clean.
The shower head didn’t work well, but managed fine. The breakfast was disappointing. Not worth paying for. You are better off going somewhere.
Great place to rest
ByRiko
December 19, 2021
The good place to stay I like the new upgrades that they did to the place just I don't like that you have to pay for parking and there's plenty of
I do business with other hotel chains and they give me free parking
overall hotel I like it I stay here through my business and sometimes for pleasure
quiet room
Byvegazz
December 18, 2021
Room was clean,comfortable, and quiet. Staff was very helpful
Excellent Customer Service
ByPavina
December 16, 2021
My check in was very smooth and easy and effortless. Staff is very courteous and professional. Loved my stay here.
Kein Crown Plaza standard
ByAndreas
December 16, 2021
Weder eine Executive Lounge bei Executive Zimmer Buchung, schlechter Umgang des Personal mit den Gästen, Dusche schrottreif , sehr laut direkt an vielbefahrene Straße , das Frühstück und bar Personal sehr freundlich eingeschränkte Karte , Personal am frontdesk unfreundlich, nicht kompetent …. Trinkwasser in Flaschen wird teuer durch Hotelpersonal verkauft
Wonderful experience
ByNick
December 15, 2021
Really enjoyed place, staff, pride, and convenience of location. Close to a lot of touristy restaurants. Will come here again without a doubt.
Amazing hotel !
ByMelly15
December 14, 2021
Everything was amazing ! The inside of the hotel is BEAUTIFUL. The staff was very welcoming and everything was clean. The parking is great and I felt safe leaving my vehicle parked.
Time to move past Covid Excuses
ByWolfman
December 09, 2021
On balance I love this Hotel, although, since last year, the overall services offered has diminished, including daily maid service.
While the food is generally edible and portion sizes ok, their prices have gone up, further limiting what can be obtained on a travel budget.
Charging for parking there seems an outright money grab and seemed excessive for a 2-night stay. With CA Hotel fees jacked up by the Governor, Hotels need to get creative on what they are offering and what they are charging.
Excelente servicio
ByRincon44
December 06, 2021
Personal amable, muy limpio y una zona con todo cerca
Great stay!
BySVShah
December 04, 2021
.Great service. Great stay. Not sure why they charge for parking as it’s was not a valet parking…