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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 770 reviews
83%
Recommend This Property

Ratings Breakdown

770reviews

  • 5 Stars
    384
  • 4 Stars
    200
  • 3 Stars
    86
  • 2 Stars
    59
  • 1 Stars
    41

Got the job done but Nothing Special

By

October 18, 2017

Spent 5 days at this location, while it had a great view next to the Harbor, the staff at the check in counter was very unhelpful. I had to constantly ask for parking as well as for a managers help with my stay. They did not even acknowledge IHG members, and were too focused on things in the office. I have made multiple attempts to reach out to the manager but never got in touch.

Other than that, the room was always clean and I got some of the best sleep!

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Broken tiles and switches. Not good to spend any money

By

October 18, 2017

club

We stayed here for one night. I booked this hotel because it has the view on the Long Beach, CA. But did not even enjoy the view because the windows were dirty. Room furniture was not good, it was broken on all the corner sides. Not a good experience.

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Horrible

By

October 17, 2017

Read post under “disgusted”. Main issue was blood stains on carpet. Wouldn’t change rooms and understaffed so no one to clean room

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Close to Princess Ship

By

October 16, 2017

platinumelite

My wife and I stayed at this hotel because it was close to where we were getting on our ship. The hotel is close to many restaurants and other stores. It was clean , the staff was friendly, and Uber picked up at the hotel. All good things.

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Horrible.

By

October 15, 2017

Hotel old and rundown. Front desk staff just going through the motions. Checked in with blood on carpet in my room. Tried to switch rooms the next day. Didn’t have staff to clean room. Ended up dealing with original room because of slow service. Room was dirty all together. Cords run from one side to the other. Broken drawers. Heater didn’t work. Towels stained. Elevator slow and buttons lit up sometones. Exit gate from parking sometimes worked. Had to call maintenance to open gate daily. Stayed 3 nights. Horrible. Wouldn’t stay there for free.

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Great place to stay before our cruise!

By

October 13, 2017

club

This hotel was very quiet, had very comfortable beds and friendly staff. The only complaint we had was at breakfast there did not seem to be enough staff members to do seating and bring us coffee. But the food was good!

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Clean facility and comfortable bed

By

October 08, 2017

I have stayed at this property several times and always great service. The bed is very comfortable and the room is very clean.

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Great ! Hotel

By

October 07, 2017

platinumelite

Beautiful hotel convenient to port. Nice staff great bar tender

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No tourist help!

By

October 07, 2017

This hotel did not cater to the visiting tourist. There was no information available to help me find out what was available to see and do in the area. Very disappointing. I had to find other hotels where this information was available. And didn’t have anyone available to help when I was around.

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Listen to me Clearly!

By

October 06, 2017

club

Not good for more than one night stay and that may be to long! Only nice thing was the front workers! But the room thats a another thing!

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You can trust Crowne Plaza San Pedro

By

October 04, 2017

club

nice staff, clean pool, fast internet, reasonable parking prices, and close to the harbor.

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Clean rooms and friendly service

By

October 03, 2017

club

We enjoyed our stay in one of the mini suites. The room was clean, staff was friendly, and room service was prompt.

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