Overall.a pretty good experience, room was clean and comfortable. Breakfast was good, and dinner in the bar was fine, kind of average Holiday Inn food.
One of the 2 lifts was not working, so with
the restrictions of one household in the lift at the time the queue grew quickly.
One pet hate for me in any service environment was when I was waiting to check in there were 2 staff members behind reception, one serving a customer and the other one "busy" shuffling papers, stapling things etc. Now I am sure they were finishing something off but not to even look at awaiting customer to acknowledge them is just rude and shows a lack of customer service skills. I am sure the paper shuffling could have waited. [Less]