Rated 4.3 out of 5 by 61
Rated 4.0 out of 5.0 by West Michigan Wolverine Great service
Great service, everything else is so average it hurts.
July 6, 2014
Rated 3.0 out of 5.0 by Cold Pool OK But could use some touching up
They had upgraded to a king room which was nice, but the Man at the front deck was talking to customer on the phone for quite some time, finally after the caller decided he didn't want the room, he gave us our room keys. No mention of being a Platinum Guest, but that's of little concern. The pool was way to cold to swim in. Thank You
June 12, 2014
Rated 5.0 out of 5.0 by contented guest Accomodating accomodations
It's been several years since I've stayed in a Holiday Inn, and this hotel will make me consider staying with the chain more often. The staff went out of their way to be helpful, the equipment in the exercise room was very nice, and the room was clean and comfortable. The room furnishings and decorations were up to date, and, as I was visiting friends while in town for business, the common area next to the lobby was great with its seating and tables. I would definitely call them the next time I am in the area.
June 11, 2014
Rated 5.0 out of 5.0 by GSBG Bill Quality we"ve come to expect
We travel to Kalamazoo 3 or 4 times a year and have been for a dozen years. This HIE has become our preferred accommodations.
June 11, 2014
Rated 5.0 out of 5.0 by D 2014 Excellent hotel. Very clean.
Excellent hotel. Very clean and comfortable room. Enjoyed the hot breakfast.
June 10, 2014
Rated 4.0 out of 5.0 by JWS57 Breakfast
The service and breakfast were excellent. We would stay here again.
June 3, 2014
Rated 5.0 out of 5.0 by SoftwareEngineer Good night
As a diabetic with gluten sensitivity, it is hard to find breakfast choices at a hotel breakfast bar that are both low-carb and gluten-free. This Holiday In Express fit the bill, always having an egg dish, turkey sausage, some other meat dish, and fruit and coffee.
I saw other reviews complaining about rude staff and noise from the highway. I found neither to be true. My limited interaction with the staff was pleasant. I had no issues with noise. One touch I appreciated was being able to set the fan on continuous on the air heating and air unit. The soothing white noise of a fan blocks a lot of noise, but even with the fan off, I couldn't hear the highway.
I was in room 205. No issues with the room.
The Wifi connection was excellent, with 7 connection points. The speed was fine. As a software engineer that sometimes has to work in the room, access to decent internet is a must.
One other thing that gets overlooked. As an NRA Firearms Instructor, I always carry. Michigan has No Firearms signs that has force of law. This Holiday Inn Express values the safety of their guests and supports the constitutionally guaranteed right to bear arms and the right to self defense, and has no such sign.
June 1, 2014
Rated 5.0 out of 5.0 by Kelley607 Wonderful staff
This hotel has a friendly, honest, dependable staff who are a pleasure to interact with. It feels like a home away from home!
May 22, 2014