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InterContinental Boston

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Hotel Reviews for InterContinental Boston
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 2269 reviews
94%
Recommend This Property

Ratings Breakdown

2269reviews

  • 5 Stars
    1784
  • 4 Stars
    289
  • 3 Stars
    115
  • 2 Stars
    44
  • 1 Stars
    37

Love this place!

By

19 February 2020

Everyone from parking to front desk was extremely helpful, efficient, and kind. Lobby is lovely

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Boston for the weekend

By

19 February 2020

club

Much Better service is needed.
Negatives - The service was horrible!! No one answered any of the phones when we called from our room. We tried calling all numbers - concierge, instant service and room service and NO ONE answered!!. We found shrimp tails next to the toilet after our second night and we never ate in the room. The morning breakfast in the french restaurant was very good but when I asked for a 5 egg omelette versus the normal 3, they charged me an extra $10 so my omelette was $37 versus $27 which is outrageous and the waiter never mentioned an up charge which is beyond impolite. When we checked in we rere told we had $53 per day for breakfast but when we spoke to the manager on the last day, she clarified that it was $84 per day - not great to learn this on the last day! We were debating between the Boston Harbor hotel and this one and chose Intercontinental because of the bed size - queen vs full. Not worth the price of the room due to the poor service.
Positives - room was newly renovated so they were super nice and the beds were VERY comfortable!!

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Front desk staff

By

19 February 2020

platinumelite

When first checking in I had needed to add an extra day to my stay the front desk was beyond accommodating to help me maintain my upgraded room.

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Phenomenal!

By

19 February 2020

Our experience at the Intercontinental Hotel was AWESOME! As we were there on business to prepare to lead a nearby seminar, it seems I was lost in the care and kindness of your staff.

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Ok

By

17 February 2020

platinumelite

Excellent hotel staff
Good rooms
Ok location
Slow service

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Perfect stay..

By

15 February 2020

club

Location, room, linens, pillows and cleanliness was perfect

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Great experience

By

11 February 2020

platinumelite

It was second time visiting there. Location is good and clean.

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Fantastic service

By

09 February 2020

platinumelite

Wonderful staff and luxurious accommodations - everything was beyond clean and comfortable

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boston intercontinental

By

04 February 2020

club

The staff were great went out of their way to ensure a pleasant stay. Rooms are clean and neat. The fitness center is well above average for hotel facilities.

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Pretty room with nice view but...

By

03 February 2020

club

Very Very loud. All around rude staff. Surprising even by Boston standards

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Great place to stay, convenient to everything, wonderful staff

By

03 February 2020

club

Every time I come to Boston, I like to check in to see the seasonal decorations, enjoy a snack or meal at the Rumba or Miel, or stay for a night. Staff are overly accommodating from valet to housekeeping, concierge, and dining staff. Love it!!!

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Always Welcomed!

By

21 January 2020

The best part about the Intercontinental Boston is the caring staff. Familiar faces always working hard to ensure that my stay is the best that it can be. All of them go out of their way. For example, when Dagmar was left short handed in the club, she still found time to offer a smile and a kind word. It is the little things like that which make winding down from a long road trip and adjusting to US time again easier.

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