We were travelling in a group of 8 adults. I was very happy with the hotel room itself for its modern design unlike other traditional hotels. We were extremely pleased and surprised with the high
quality team work amongst the front desk staff.
Special mention to ** Natalia ** who handled my check-in and then spend over 20 minutes helping us find and book dinner reservations for the 3 evenings we were in town for. The recommendations were based on what food we would like (Italian, Scottish, Indian) and availability. Natalia consulted other front desk staff to get more ideas about restaurants that might be able to handle a big group. They worked very well as a team. The restaurants were placed on a map for us and we were able to find them without any problems. We had enjoyed our dinners at all 3 restaurants and Natalia asked for feedback on our dinner when we return each evening.
They also helped us book a full day Highlands bus tour and adjusted our dinner reservation to match the return time.
It was a pure pleasure having service like that and it made our entire trip that much more enjoyable. I felt they really cared about providing excellent customer service and we were their valuable guests. [Less]